Customer Care Ambassador for Multichannel Support

JYSK; South Dublin; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Development opportunities

Intro training

Competitive salary

Modern systems and tools

20% discount at JYSK

Job summary

JYSK in Dublin is seeking a Customer Service Supporter to be the customer ambassador on the front line, handling enquiries across phone, email, chat and social media, and delivering best-in-class service.

You will work full-time in a fast-paced team, manage customer requests, identify issues, provide solutions, and contribute to sales through up-selling on incoming requests; English proficiency is essential; evening and weekend shifts may be required.

Qualifications

• Empathy and active listening to understand customer needs.
• Professional communication and dialogue-oriented approach.
• Ability to work in a team and share knowledge with colleagues.

Responsibilities

• Own your work and search for solutions for customers while providing a professional, positive service.
• Work in an open environment where you cooperate with colleagues to exceed the customer’s expectations.
• Be part of a goal-oriented team with a high pace and adaptability.
• Create sales opportunities on incoming requests to support our mission and goals.
• Handle customer requests through phone, e-mail, chat and social media.

Skills

Customer oriented

Empathy

Team player

Active listening

Job description

JYSK in Dublin is seeking a Customer Service Supporter to be the customer ambassador on the front line, handling enquiries across phone, email, chat and social media, and delivering best-in-class service.

You will work full-time in a fast-paced team, manage customer requests, identify issues, provide solutions, and contribute to sales through up-selling on incoming requests; English proficiency is essential; evening and weekend shifts may be required.