Customer Service Supporter - Dublin, full time

JYSK; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Development training

Intro training

Full-time position

Tools & systems

Employee discount

Social events

Internal competitions

Job summary

JYSK in Ireland is seeking a Customer Service Supporter to be the customer ambassador on the front line across channels, providing the best service to shoppers. You will handle inquiries, resolve issues and contribute to a positive customer experience.

As part of the Customer Service Centre, you will collaborate with colleagues in a fast-paced environment, manage inquiries via phone, email, chat and social media, and support sales on incoming requests while upholding our values and standards.

Qualifications

• You are customer oriented and able to listen and fulfil our customers’ needs.
• You enjoy communication
• You have a high level of empathy

Responsibilities

• Ownership of your work and search of solutions for our customers while providing a professional, positive and competent service
• Work in an open environment where you co-operate with colleagues to exceed the customer’s expectations
• Be a part of a goal-oriented team with a high pace and the need to adapt to different situations
• Creating sales on incoming requests to support our mission and goals
• Handling customer requests through phone, e-mail, chat and social media

Skills

Customer oriented

Communication

Empathy

Team player

Job description

We believe that our employees are key to our success going from one store in 1979 to more than 3,000 stores worldwide today. That is why we strive to offer development and possibilities of growing within JYSK, and we also take pride in rewarding engagement and a great effort among our employees. Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behavior and attitude that we can expect from each other. We trust each other, and we believe in delegation and freedom with responsibility.

Job Description

For our Customer Service department, we are looking for a Customer Service Supporter, who will be our customer ambassador, being in the front line with the customers and providing the best Customer Service within any channel preferred by the customers. As Customer Service Supporter…

• You are customer oriented and able to listen and fulfil our customers’ needs
• You enjoy communication
• You have a high level of empathy

Do you see yourself in this role as Customer Service Supporter at JYSK? Then YOU ARE the person we are looking for!

What We Offer You

You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following:

• Opportunities for development through excellent training and mentoring
• An introduction training to get the best possible start to your career at JYSK
• Full time-job with competitive salary
• Support in the job by modern systems and tools (personalized intranet, online complaints system, Customer database)
• 20% discount at JYSK and Lars Larsen Group companies
• Social activities, annual corporate parties
• Internal competitions to compete, win and celebrate excellent performance

What Your Next Job Will Be About

You are the first point of contact for our customers. At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels, identifying customer issues, solving them and preventing them in future.

• Ownership of your work and search of solutions for our customers while providing a professional, positive and competent service
• Work in an open environment where you co-operate with colleagues to exceed the customer’s expectations
• Be a part of a goal-oriented team with a high pace and the need to adapt to different situations
• Creating sales on incoming requests to support our mission and goals
• Handling customer requests through phone, e-mail, chat and social media

What You Should Bring

• Empathy, you enjoy to actively listen to customers and support them
• Be professional and open to dialogue
• Understand customer needs and take them into account when providing solutions
• Enjoy working in a team, and have a desire to work in a fun environment where you share learnings and knowledge with your colleagues
• Understand the importance of time sensitive issues and remember you are here to help others
• Available to work shifts within our customer centre opening hours, including evenings and weekends
• Excellent knowledge of your native language, written and spoken; English is a great plus for developing your career internationally and for staying in touch with your colleagues from all over Europe
• Basic system knowledge – know how to use a computer, quick and accurate in writing on the keyboard, have no problem in learning new programs or read and understand guides and procedures

Recruitment process

We process applications on an ongoing basis and complete the recruitment when we have found the right candidate. We always conduct interviews - for selected positions you can expect to have assessments and a video interview, where we look forward to hearing about your motivation for the job.

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