Customer Advisor - ROI

careers-bandq; Galway; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Award-winning pension scheme

6.8 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Generous breaks

Job summary

B&Q Galway is hiring a Customer Advisor for a 3-month fixed term contract. This full-time position (36.45 hours per week) involves helping customers with home improvement needs, assisting with stock and displays, and ensuring the store presents well.

You’ll be trained in paint-mixing and timber cutting, but delivering excellent customer service remains the main aim. The role requires flexibility for weekends and bank holidays.

Qualifications

• Friendly and outgoing with a buzz for helping others.
• Willing to learn and expand skills using new technology.
• Team player comfortable with weekend and bank holiday rota.

Responsibilities

• Provide expert customer advice on home improvement products.
• Assist with stock management and setting up displays to keep the store looking inviting.
• Deliver great customer service as the primary goal of the role.

Skills

Customer service

Teamwork

Adaptability

Tech-savvy

Flexible shifts

Job description

Overview

Customer Advisor

Full Time- 36.45 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 6.00am - 10.00pm

Notional hourly rate €15.45 per hour (Sunday Premium - €18.75 per hour)

B&Q Galway

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, 6.8 weeks holiday (Including bank holidays), payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.

• competitive salary
• award-winning pension scheme
• 6.8 weeks holiday (Including bank holidays)
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• generous breaks

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

#LI-ONSITE