Custody Product Manager (Senior Vice President)

Citi; Dublin; Hybrid; EUR 120,000 - 160,000; Full time

Job summary

Citi is seeking a senior Product Management Group Manager to lead the European Custody franchise across 11 markets. You will set strategy, own the product catalog, and drive AI-enhanced efficiency while ensuring regulatory compliance and robust governance.

This role requires coordinating with senior forums, regulators, and clients to expand market share. You will manage financial performance, lead remediation efforts, and oversee operational resilience across Europe, delivering value through

Qualifications

• Senior management level experience with broad product management responsibilities.
• Experience coordinating product lines through lifecycles across multiple markets.
• Exposure to financial services regulatory environments and governance.

Responsibilities

• Provide strategic direction for the European Custody franchise across the Single Legal Vehicle.
• Own product catalog and ensure coherence with booking model and regulatory requirements.
• Identify and implement AI opportunities in product development, reporting, and operations.
• Drive new business growth, respond to RFIs/RFPs, and support client onboarding.
• Manage P&L, cost control, and reporting with monthly performance reviews.
• Coordinate DORA and Central Bank of Ireland engagement for compliance.
• Lead Operational Resilience strategy across 11 CEP markets.
• Coordinate risk events with IBRC and act as primary liaison for remediation.

Skills

Strategic leadership

Product ownership

AI in product

Regulatory compliance

Job description

Team/Role Overview

The Product Management Group Manager is a senior management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

What you'll do:

• Provide strategic direction and accountability for the full European Custody franchise across the Single Legal Vehicle. Act as the primary product representative for Citibank Europe Plc at senior governance forums, regulatory interactions, and client engagements.
• Hold full product ownershi p for Citi Ireland incorporating the Single Legal Vehicle across 11 European markets, ensuring product coherence, commercial integrity, and regulatory compliance. Maintain the Citibank Europe Plc booking model product catalogue for Custody, ensuring accuracy and alignment with the firm's legal entity and product strategy.
• AI-Driven Product Efficiency & Innovation:
  Proactively identify, evaluate, prioritize, and implement Artificial Intelligence (AI) opportunities within product development, market strategy, and operational processes. The overarching goal is to minimise manual product efforts, enabling teams to concentrate on core strategic initiatives that deliver tangible value for Citi and its clients. Actively seek AI synergies across:
  Product development workflows and documentation.
  Client reporting and service delivery.
  Root cause analysis and operational issue resolution.
  Competitive intelligence and business development support.
• Business Growth & AI Integration. Drive and support new business growth across the European Custody franchise, providing product support for business development activities including competitor intelligence, RFIs, RFPs, roadshows, and due diligence. Actively seek and apply AI tools and intelligence to streamline these processes, enhancing efficiency and quality of output. Identify and support sales opportunities — including take-away campaigns and domestic client opportunities — and manage client implementations and onboardings.
• Cluster Financial Management. Own and manage financial performance across the European Custody product portfolio. Report monthly performance against plan, driving accountability for P&L, cost management, revenue tracking, and efficiency opportunities including allocation saves. This requires a deep understanding of financial principles, proactive engagement with financial departments, and the creation of insightful management reports to identify and lead revenue and expense initiatives.
• DORA Management & Central Bank of Ireland Engagement. Manage the Digital Operational Resilience Act (DORA) requirements for the Custody product function with direct engagement with the Central Bank of Ireland (CBI), ensuring full compliance and readiness across all applicable Custody activities.
• Operational Resilience. Lead operational resilience strategy and execution for Custody across Europe, ensuring robust frameworks to maintain critical service continuity and meet regulatory expectations across all 11 CEP markets.
• Risk Event Coordination — IBRC. Coordinate all risk events with the Internal Business Risk Committee (IBRC) across Europe, acting as the primary product liaison to ensure timely escalation, documentation, and resolution.
• Product Owner — Remediation, Issues & CAP Management. Drive remediation efforts across European Custody as product