Custody Digital Onboarding Senior Analyst - Assistant Vice President

Citigroup; Dublin; Hybrid; EUR 66,000 - 98,000; Full time

Benefits offered by this job

Hybrid work model (up to 2 days atHome

Competitive base salary + benefits

Job summary

Citi Dublin is seeking a Custody Digital Onboarding Senior Analyst to drive end-to-end digital onboarding and workflow automation within the custody function. You will map onboarding processes, orchestrate projects, and integrate channels across platforms with AI-enabled improvements.

Collaborate with Technology, Operations, Legal, Risk, and Sales to deliver product enhancements, translate business needs into Agile requirements, and support cost efficiencies and P&L growth.

Qualifications

• Experience in workflow orchestration, business analysis, digital transformation, or client onboarding process improvement.
• Analytical and conceptual thinker with strong problem-solving skills.
• Solid understanding of custody operations, client onboarding processes, or securities documentation.

Responsibilities

• Map end-to-end client onboarding workflows to identify bottlenecks and opportunities for automation.
• Lead the execution of workflow orchestration projects to digitize the onboarding journey.
• Coordinate integration of digital onboarding channels with core custody platforms and internal apps.
• Identify AI/automation use cases (IDP/OCR/NLP) to streamline document reviews and data extraction.
• Define product enhancements based on operational feedback and market requirements.
• Translate business needs into Agile Epics and User Stories in Jira.
• Support release planning, UAT, and validation of delivered solutions.
• Maintain the digital onboarding roadmap with a commercial lens and manage dependencies.
• Collaborate across Technology, Operations, Legal, Risk, and Sales for seamless delivery.
• Engage internal users to drive adoption of new onboarding tools.
• Align stakeholders on timelines and governance.
• Focus on controls/testing and risk assessment.
• Define strategic vision for custody products with digital and data integration.

Skills

Workflow orchestration

Business analysis

Digital transformation

Client onboarding

Agile/Scrum

SDLC

Data analytics

Communication

Collaboration

Education

Bachelor's degree

Job description

**Are you looking for a career move that will put you at the heart of a global financial institution?**

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Role Overview:

The Custody Digital Onboarding Senior Analyst is a strategic position responsible for executing workflow orchestration projects and driving digital onboarding initiatives within the Custody product function. This role focuses on the hands‑on digitization of the client onboarding experience, mapping end‑to‑end workflows, and integrating internal applications and industry utilities.

The primary objective is to deliver a simplified, efficient client experience by reducing account opening cycle times, streamlining market documentation requirements, and improving operational efficiency. The individual will work closely with technology, operations, legal, risk, and business partners to implement product enhancements, workflow solutions, and practical AI‑driven process improvements, serving as an execution champion within the custody ecosystem.

What you’ll be doing:

• **Process Mapping & Design:** Map end-to-end client onboarding workflows, identifying bottlenecks, redundancies, and areas for automation.
• **Orchestration Implementation:** Lead the execution of specific workflow orchestration projects to digitize and streamline the custody client onboarding journey.
• **Integration Coordination:** Coordinate the integration of digital onboarding intake channels with core custody platforms, internal applications, and industry utilities.
• **AI & Automation Integration:** Identify practical opportunities to apply automation and AI/ML technologies-such as Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP)-to streamline manual document reviews and data extraction.
• **Product Enhancements:** Define, scope, and deliver product enhancements and features based on operational feedback, client needs, and market requirements.
• **Requirements Definition:** Gather and translate business needs into clear, detailed Agile requirements (Epics and User Stories) within project management tools such as Jira
• **UAT & Release Management:** Partner with Technology to scope product releases, participate in User Acceptance Testing (UAT) planning/execution, and validate that delivered solutions meet business criteria.
• **Roadmap Support:** Support the delivery of the strategic digital onboarding program roadmap with a strong commercial lens-tracking progress, managing dependencies, and resolving execution-level obstacles to drive operational cost‑efficiencies and support P&L growth
• **Cross-Functional Partnership:** Work in close coordination with Technology, Operations, Coverage/Sales, Legal, and Risk partners to ensure seamless delivery of workflow solutions.
• **User Community Engagement:** Serve as a product champion and point of contact for the internal user community, gathering feedback and driving adoption of new digital onboarding tools.
• **Alignment:** Align stakeholders on project requirements and delivery timelines.
• **Controls Testing & Documentation:** Focus on controls and governance.
• **Risk Assessment:** Appropriately assess risk when business decisions are made.
• **Strategic Product Vision & P&L Ownership:** Define and lead the strategic vision for custody products, aggressively integrating digital, data, and innovation to drive P&L growth, market penetration, and sustainable competitive advantage.

What we’ll need from you:

• **Experience:** Demonstrated experience in workflow orchestration, business analysis, digital transformation, or client onboarding process improvement, with the ability to translate business needs into effective technology solutions.
• **Analytical Thinking:** Intellectual curiosity, analytical and conceptual thinker.
• **Domain Knowledge:** Solid understanding of custody operations, client onboarding processes, or securities market documentation.
• **Product Lifecycle:** Familiarity with Agile/Scrum methodologies and the end-to-end software development lifecycle (SDLC).
• **Workflow Orchestration:** Practical experience with workflow automation concepts.
• **Data & Analytics:** Strong analytical skills with the ability to filter, prioritize, and validate complex data from multiple sources to drive process improvements.
• **Execution Focus:** A proactive, hands‑on approach to problem‑solving and project delivery.
• **Collaboration:** Proven ability to work effectively in a highly matrixed, global organization.
• **Communication:** Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical stakeholders.

Education:

• **Bachelor's/University degree or equivalent experience.**

_This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required._

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. ( these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Job Family Group:

Product Management and Development

Job Family:

Product Development

Time Type:

Full time

Primary Location Full Time Salary Range:

65,600.00 - 98,400.00

Most Relevant Skills

Please see the requirements listed above.

_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._

_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.