Credit Specialist

RECRUITERS; Dublin; Hybrid; EUR 36,000 - 44,000; Full time

Benefits offered by this job

€20.79 per hour PAYE

12-month contract

Hybrid working model

Airside & Central Park locations

Job summary

RECRUITERS is recruiting a Credit Official on a 12-month contract located in Dublin. The role involves engaging customers through the credit journey, reviewing applications, and supporting credit decisions while ensuring compliance and high service standards.

The position requires APA accreditation and strong customer-facing experience, with a hybrid model offering three days onsite weekly at Airside or Central Park, Sandyford.

Qualifications

• APA Accreditation – QFA Loans and QFA Regulations is essential.
• Experience in a customer-facing role with strong communication.
• Experience engaging with customers over the telephone.
• Excellent verbal and written communication skills.
• Strong customer engagement, influencing and negotiation skills.
• Attention to detail and accuracy in reviewing information.
• Organisational skills to manage multiple applications.
• Capacity to work within policies, procedures and regulatory requirements.
• Ability to handle sensitive customer information and make decisions.
• Background in financial institutions, banking, lending or credit is desirable.

Responsibilities

• Engage with customers throughout the credit application and decision process.
• Handle queries and provide clear information on credit requirements.
• Review applications in line with policies and lending criteria.
• Gather and evaluate information to support credit decisions.
• Communicate decisions and requirements professionally to customers.
• Use negotiation and influencing skills to achieve outcomes.
• Interact primarily by phone with high service standards.
• Accurately record and maintain customer information.
• Identify issues or discrepancies and escalate as needed.
• Comply with regulatory, compliance and data protection requirements.
• Maintain focus on accuracy, quality and customer experience.
• Collaborate with colleagues to support the credit journey.

Skills

APA Accreditation

Customer service

Phone engagement

Verbal & written communication

Negotiation

Attention to detail

Organisational skills

Regulatory compliance

IT proficiency

Teamwork

Decision making

Tools

IT systems

Job description

Location: Airside OR Central Park, Sandyford

Contract: 12-month contract

Working Model: Hybrid – 3 days onsite per week

Working Hours: 37 hours per week

Pay: €40,000 per year one

We are currently recruiting for a Credit Official to join a dynamic and customer-focused financial services environment on a 12-month contract.

As a Credit Official, you will play an important role in supporting customers throughout their credit journey. You will engage directly with customers, review credit applications, gather and assess relevant information, and support the credit decision-making process while ensuring all activities are carried out in line with company policies, regulatory requirements, and high standards of customer service.

This is an excellent opportunity for someone with experience in customer service, credit, lending or financial services who enjoys working with customers and has strong communication and negotiation skills.

What will my day to day look like?

• Engage with customers throughout the credit application and decision-making process.
• Handle customer queries and provide clear, accurate information regarding credit applications and requirements.
• Review and assess credit applications in line with established policies, procedures and lending criteria.
• Gather and evaluate relevant customer information to support credit decisions.
• Communicate credit decisions and requirements to customers in a professional and customer-focused manner.
• Use strong negotiation and influencing skills to achieve appropriate outcomes for customers and the business.
• Handle customer interactions primarily over the phone, ensuring a high standard of service.
• Ensure all customer information and documentation is accurately recorded and maintained.
• Identify any issues, risks or discrepancies within applications and escalation where appropriate.
• Work within all relevant regulatory, compliance and data protection requirements.
• Maintain a strong focus on accuracy, quality and customer experience.
• Work collaboratively with colleagues and internal teams to support the overall credit journey.

Key Requirements

• APA Accreditation – QFA Loans and QFA Regulations is essential.
• Previous experience working in a customer-facing or customer service role.
• Strong experience engaging with customers over the telephone.
• Excellent verbal and written communication skills.
• Strong customer engagement, influencing and negotiation skills.
• Excellent attention to detail with the ability to accurately review information and documentation.
• Strong organisational skills with the ability to manage multiple applications and priorities.
• Ability to work within policies, procedures and regulatory requirements.
• Comfortable making decisions and dealing with sensitive customer information.
• Previous experience within a financial institution, banking, lending or credit environment is highly desirable.
• Strong IT and administration skills.Ability to work effectively both independently and as part of a wider team.

What We Offer

• €20.79 per hour PAYE
• 12-month contract
• Hybrid working model – 3 days onsite per week
• Opportunity to gain further experience within the financial services and credit sector.
• Supportive and professional working environment.
• Convenient locations in Airside and Central Park, Sandyford.