Credit Control Officer

Engage People Recruitment; Dublin; Hybrid; EUR 34,000 - 40,000; Full time

Benefits offered by this job

Strong benefits package

Excellent learning and developmentoppo

Supportive senior leadership

Job summary

Engage People Recruitment is partnering with a growing financial services organisation in Ireland to fill a permanent, full-time role in credit control and arrears management. The role is onsite with hybrid flexibility in South Dublin / North Wicklow, offering a salary of €34,000-€40,000 and a strong benefits package.

You will engage with customers, set repayment plans, work with solicitors, and support leadership initiatives, contributing to a meaningful, community-focused mission.

Qualifications

• Around three years' experience in credit control, arrears management or a similar role.
• QFA qualification or working towards completion in 2026/2027.
• Knowledge of MARP and personal insolvency legislation is desirable.

Responsibilities

• Engage with customers to help prevent and reduce loan arrears.
• Agree practical repayment plans with clients experiencing financial difficulty.
• Review arrears cases and determine appropriate next steps.
• Keep accurate records across internal systems and trackers.
• Handle member queries clearly, fairly and professionally.
• Work with external solicitors and attend court where required.
• Contribute to regular team and case-review meetings.
• Support wider business initiatives in collaboration with senior leadership.

Skills

Credit control

Arrears management

Customer communication

Education

QFA qualification

Job description

Location: South Dublin/North Wicklow Ireland (Onsite with hybrid flexibility)

This is a strong opportunity to join a highly reputable and growing financial services organisation with a genuine ethical and community focus. You'll work in a positive, collaborative environment where building authentic relationships and helping people find workable solutions is central to the role.

You'll also benefit from excellent learning opportunities and supportive leadership, giving you the chance to continue developing your career while doing work that has a real impact on the lives of the people and communities the organisation supports.

The Role:

• Engage with customers to help prevent and reduce loan arrears.
• Agree practical repayment plans with clients experiencing financial difficulty.
• Review arrears cases and help determine the most appropriate next steps.
• Keep accurate and timely records across internal systems and trackers.
• Handle member queries clearly, fairly and professionally.
• Work with external solicitors and attend court where required.
• Contribute to regular team and case-review meetings.
• Support wider business initiatives in collaboration with senior leadership.

The Candidate:

• You have around three year's experience in credit control, arrears management or a similar financial services role.
• You hold a relevant QFA qualification, or are working towards completion in 2026 or early 2027, and ideally have knowledge of MARP and personal insolvency legislation.
• You're a confident communicator who can manage sensitive conversations, prioritise effectively and work collaboratively with colleagues.

What's on offer

• €34,000-€40,000 salary (depending on experience).
• Strong benefits package.
• Permanent, full-time position.
• Excellent learning and development opportunities.
• Supportive senior leadership.
• The opportunity to join a growing, community-focused organisation where your work has a meaningful impact.
• South Dublin / North Wicklow location.