Credit Controller & Finance Admin Support (Part-Time)

MediaHQ; Dublin; On-site; EUR 30,000 - 45,000; Part time

Benefits offered by this job

Flexible hours

Hybrid working options

Collaborative work environment

Job summary

MediaHQ, based in Dublin, is offering a flexible part-time role in credit control with approximately 19 hours per week. You'll manage customer accounts, resolve payment queries, and support the Finance team in a growing tech company.

The role emphasizes communication skills, attention to detail, and a problem-solving mindset, working closely with colleagues to ensure smooth financial processes.

Hybrid working options and a collaborative environment are part of this opportunity, ideal for those who thrive in team settings.

Qualifications

• Previous experience in credit control or accounts receivable.
• Confidence in professional conversations about payments.
• Ability to manage workload and prioritize tasks.

Responsibilities

• Managing and monitoring customer accounts.
• Communicating with customers about payment issues.
• Keeping accurate records of all communications.

Skills

Credit control experience

Strong communication skills

Attention to detail

Problem-solving mindset

Organizational skills

Tools

CRM systems

Google Sheets/Excel

Job description

At first glance, credit control is about managing payments and keeping accounts up to date. But the best people in this role know it’s really about communication, curiosity and organisation.

This is a flexible, part-time role of approximately 19 hours per week, offering hybrid working and the opportunity to play an important role within a growing Irish tech company. You'll join a friendly and collaborative team with the autonomy to take ownership of your work, contribute ideas and help shape efficient financial processes. If you're looking for a role that offers flexibility, responsibility and the chance to make a meaningful impact, we'd love to hear from you.

Credit control will be the main focus of this role, with responsibility for managing customer accounts and helping to maintain healthy cash flow for the business. You'll work closely with customers and colleagues across the company to resolve queries, agree payment solutions and ensure accounts remain up to date. From time to time, you'll also support the wider Finance team with administrative tasks and projects when needed.

This is a key role in helping us maintain strong relationships with our customers while ensuring financial processes run smoothly.

MediaHQ is the all-in-one media contacts database and press release distribution platform designed for PR and communications teams. Founded by entrepreneur Jack Murray in 2009, our mission is simple: help our customers connect their stories with the right audience.

Why This Role?

We’re looking for someone who wants to be part of a team rather than simply perform a function. You’ll work closely with colleagues across the business, helping to resolve billing queries, improve processes and support the financial health of the company. In return, you’ll join a supportive environment where your contribution is valued and where you’ll have the opportunity to make a genuine impact.

We’re looking for someone who enjoys bringing order to complexity, solving problems and building positive relationships.

You’ll enjoy this role if you’re naturally organised, comfortable talking to people and take pride in following things through to completion. You notice the details, keep accurate records and aren’t afraid to pick up the phone. You’re the type of person who likes numbers, understanding how things work, asking questions and finding practical solutions when challenges arise.

What You’ll Do

• Managing and monitoring customer accounts to identify and follow up on outstanding balances.
• Speaking with customers by phone, email or occasional letter to understand payment issues, agree solutions and arrange payment of outstanding balances.
• Keeping accurate and up-to-date records of all communications and payment activity through our CRM.
• Working closely with colleagues across the business to investigate and resolve billing queries and discrepancies.
• Preparing regular reports on collection activity, outstanding debt and account status.
• Helping us achieve key goals such as reducing overdue accounts, improving debtor days and maintaining excellent CRM data quality.
• Providing general admin support to the Finance team, including bookkeeping and other finance-related tasks when required.

What We’re Looking For

• Previous experience in credit control, accounts receivable, debt collection or a similar finance or administration role.
• Strong communication skills and the confidence to have professional conversations about payments while maintaining positive customer relationships.
• Excellent attention to detail and a natural ability to keep accurate records and stay organised.
• The ability to manage your own workload, prioritise tasks and follow things through to completion.
• A curious, problem-solving mindset and a willingness to investigate issues rather than simply pass them on.
• A collaborative approach and an enjoyment of working as part of a small team where everyone contributes to the success of the business.
• Experience with SaaS billing, CRM systems such as Pipedrive, or finance platforms such as Xero would be beneficial but are not essential.
• Experience using Gmail, Google Sheets/Excel and phone-based outreach would be an advantage.

What You’ll Get

• Flexible part-time hours (approx 19 hours a week, to be agreed with the successful candidate) with availability between Mon-Fri, 9am - 5pm to support customer outreach and internal coordination.
• Hybrid working options
• A friendly collaborative work environment in a growing Irish tech company.