Counter Manager: Lead, Coach & Elevate Retail Performance

The Estée Lauder Companies Inc.; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Ireland to lead, coach and develop a team of Sales Associates. You will drive sales, deliver exceptional customer service and manage store operations with a strategic, business-minded approach.

Ideal candidates will demonstrate strong leadership and planning abilities, experience in a fast-paced retail environment, and a passion for coaching others to reach their full potential within the prestige beauty industry.

Qualifications

• Excellent verbal and written communication skills.
• Quality customer service skills; ability to win people over.
• Results driven with a strong objective focus.
• Pursue goals beyond what is required or expected.
• Recognize and bolster others' development needs.
• Anticipate and meet customers' needs.
• Handle difficult customer service situations with diplomacy and tact.
• Guide others while holding them accountable.
• Cultivate extensive informal networks.
• Demonstrate respect, helpfulness and cooperation.
• High attention to detail and organisational skills.
• Work autonomously and contribute to the team.
• Be proactive and positive in tasks.
• Maintain confidentiality and discretion.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers.
• Drive in-store events and customer relationship management to grow the business.
• Provide leadership in consumer insights, events, front-line marketing and store operations.
• Progress through the Beauty Industry by gaining broad, all-round skills at point of sale.

Skills

Verbal and written communication

Interpersonal skills

Customer service

People leadership

Results oriented

Goal setting

Development needs assessment

Customer needs anticipation

Diplomacy under pressure

Accountability of team

Networking

Team collaboration

Attention to detail

Autonomy

Proactivity

Discretion and tact

Tools

Microsoft Excel

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Ireland to lead, coach and develop a team of Sales Associates. You will drive sales, deliver exceptional customer service and manage store operations with a strategic, business-minded approach.

Ideal candidates will demonstrate strong leadership and planning abilities, experience in a fast-paced retail environment, and a passion for coaching others to reach their full potential within the prestige beauty industry.