Prestige Beauty Counter Leader

Estée Lauder Companies; Dublin; On-site; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development

Job summary

Estée Lauder Companies in Dublin is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and store operations. You will coach staff, manage targets, and plan in-store events to recruit and retain customers, while delivering exceptional CRM and financial stewardship.

This role offers progression within prestige beauty and a comprehensive training program. The ideal candidate will have leadership experience in retail, strong communication skills

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills. Skilled at winning people over
• Results oriented with drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, in-store events and CRM.
• Provide leadership for high performing teams and ensure execution of store objectives.
• Foster a culture with focus on diversity of thought, training and development, and strong customer relationships.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Results oriented

Goal pursuit

People development

Diplomacy

Team collaboration

Attention to detail

Autonomy

Proactivity

Discretion

Tools

Microsoft Excel

Job description

Estée Lauder Companies in Dublin is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and store operations. You will coach staff, manage targets, and plan in-store events to recruit and retain customers, while delivering exceptional CRM and financial stewardship.

This role offers progression within prestige beauty and a comprehensive training program. The ideal candidate will have leadership experience in retail, strong communication skills