Counter Manager - Estée Lauder - Full Time - Boots Liffey Valley - Dublin

The Estée Lauder Companies; Leinster; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational targets in a prestige beauty store. You will coach staff, execute business plans and lead in-store events to engage customers and build loyalty.

You will apply proven leadership and coaching skills in a fast-paced retail environment, taking accountability for results, training, and continuous improvement while advancing your career with a leader

Qualifications

• Retail sales experience.
• Team leadership experience.
• Experience with strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems including email and Excel.

Responsabilités

• Lead, coach and develop the Sales Associates to achieve sales and customer service targets.
• Create and execute in-store events to recruit and retain customers.
• Develop agile business plans and manage resources for store success.
• Provide exceptional customer relationship management and leadership of a high performing team.
• Contribute to business planning and front line marketing efforts to progress within the beauty industry.

Connaissances

Verbal & written comms

Interpersonal skills

Customer service

Leadership

Autonomous work style

Outils

Microsoft Excel

Email system

Description du poste

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to become Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills


• Quality customer service skills. Skilled at winning people over


• Results oriented, with high drive to meet objectives and standards


• Pursue goals beyond what is required or expected of them

Senses Others' Development Needs And Bolsters Their Abilities

• Anticipates, recognizes, and meets customers' needs


• Handles difficult and tense customer service situations with diplomacy and tact


• Guides the performance of others while holding them accountable


• Cultivate and maintain extensive informal networks


• Models team qualities like respect, helpfulness, and cooperation


• High attention to detail and organisational skills


• The ability to work autonomously and contribute to the team


• Proactive and positive approach to work and tasks


• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.


• Teamleadership


• degree of experience dependent on business/Store size.


• Experience in strategic planning and execution


• Ability to develop financial plans and manage resources


• Working knowledge of a computerised system including email, Microsoft Excel