Corporate Services & Systems Support Officer

Collins McNicholas Recruitment & HR Services Group; Ireland; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Travel opportunities

Job summary

Collins McNicholas Recruitment & HR Services Group is recruiting on behalf of The Western Development Commission (WDC) for a Corporate Services & Systems Support Officer (Clerical Officer) role. The post is full-time and permanent, with travel across the Western Region and flexible working arrangements.

Reporting to the Financial Controller, you will provide IT administrative support, SOP development, data governance, and cross-team analytics to support WDC operations.

Qualifications

• NFQ Level 6 qualification in Office Management, Business, or Information Systems.
• At least 2 years of relevant administration experience in a fast-paced, multi-project environment.
• High proficiency in Microsoft Office 365 (Word, Excel, PowerPoint) and Microsoft Teams.

Responsibilities

• Provide IT administrative support and on-boarding/offboarding for WDC systems.
• Develop SOPs, user manuals and training to improve digital workflows.
• Support data governance, reporting and data accuracy within GDPR and internal policies.
• Assist in maintaining policy registers and records across Corporate Services.

Skills

MS Office 365

MS Teams

Remote working tools

Education

NFQ Level 6 qualification in Office Management/Business/Information Systems

Job description

Role: Corporate Services & Systems Support Officer (Clerical Officer)

Duration: Permanent Full Time Contract

About the WDC:

We are recruiting on behalf of The Western Development Commission (WDC) who are a statutory body whose role is to promote the social and economic development of the western region of Ireland. The WDC works with a range of stakeholders to support sustainable and inclusive growth in the region and has a strong track record of delivering impactful initiatives and programmes.

Culture of the WDC:

At the WDC, we are committed to creating a positive and supportive work environment where employees can thrive and make a difference. Our culture is defined by teamwork, innovation, and a deep sense of purpose. We value diversity, respect for different perspectives, and a willingness to learn and grow. If you are passionate about making a difference in the western region of Ireland and want to be part of a dynamic and collaborative team, we encourage you to apply for this role.

Purpose of position:

Reporting to the Financial Controller, the Corporate Services & Systems Support Officer is a key support position within the WDC, providing comprehensive administrative, clerical, and IT support within the Corporate Services team and across the wider organisation.

The Corporate Services & Systems Support Officer works collaboratively as part of a team to meet organisational goals, objectives, and targets, delivering high-quality services to both internal and external stakeholders. The work requires flexibility, adherence to public sector values, and a commitment to enhancing public trust and confidence.

IT Administrative Support

• Provide day-to-day user support and guidance on how to effectively use WDC's suite of IT applications, helping colleagues navigate systems and workflows (note: core technical troubleshooting is managed by our outsourced IT provider).
• Manage the user lifecycle, including onboarding, permissions management, and offboarding for WDC’s systems.
• Assist with resolving system issues that affect user experience, outputs, and data quality.
• Liaise with third-party service providers to coordinate and manage technical resolutions.
• Provide training, documentation, and hands‑on support to users.
• Develop and update Standard Operating Procedures (SOPs), user manuals, technical specifications, and workflows, including implementing modern technology and digital collaboration tools to assist with capturing our SOPs.
• Monitor user adoption and licence usage and maintain the IT assets register.
• Assist with the rollout of system updates or new software to ensure smooth implementation.

Reporting, Automation and Analytics.

• Contribute to system enhancement projects and organisational reporting improvements.
• Collaborate with WDC teams to understand data needs and deliver meaningful insights.
• Support the configuration and analysis of internal reporting tools.
• Contribute to data‑driven projects by gathering requirements, performing analysis, and presenting findings.

User Support and Data Governance

• Support data accuracy, integrity, and completeness in line with data protection regulations and WDC’s standards.
• Assist with the effective management of WDC’s Data Protection Governance Framework.
• Promote best practices, including data entry protocols and change management procedures.
• Assist in audits or compliance checks related to data management, GDPR, or IT systems.

General Administration & Corporate Services

• Assist with maintaining and updating the organisation’s policy register, including recording policy reviews, updates, approval dates and review deadlines, and liaising with the Communications Team to ensure relevant policy information and updates are accurately reflected on the organisation’s website.
• Assist with the secure management of personal data across systems, including maintaining user access records, supporting data retention and data protection requests, reporting potential data breaches, and following GDPR, information security and records management procedures.
• Contribute to the development of organisational AI frameworks and policies and support the training, roll‑out and compliance associated with same.
• Provide comprehensive clerical and administrative support across the Corporate Services Department to assist colleagues and managers in meeting key business deliverables, including creating and maintaining all necessary records, reports, and returns.

The above is not, and does not purport to be, a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post.

Eligibility Criteria and Experience:

Applicants must by the closing date of application have the following:

• Education: Minimum NFQ Level 6 qualification in Office Management, Business, or Information Systems.
• Experience: At least 2 years of relevant administration experience in a fast‑paced, multi‑project environment.
• Technical Skills & Systems Proficiency: High proficiency in Microsoft Office 365 (Word, Excel, PowerPoint), Microsoft Teams, remote working applications, and a proven flair for quickly mastering and navigating digital systems and databases.
• Attitude & Approach: A strong "can‑do" attitude, a proactive mindset, and a self‑starting drive that thrives with autonomy to learn and improve.
• Personal Attributes: Highly self‑motivated, autonomous, flexible, and results focused.
• Public Sector Alignment: A strong commitment to Public Sector Value, demonstrating integrity, accountability, and a dedicated focus on delivering quality outcomes for the public.
• Quick to learn new software, platforms and technical procedures, with the flexibility to adapt and solve problems independently.
• Teamwork:
• Works effectively and collaboratively within the Corporate Services team and across the wider organisation.
• Information Management / Processing:
• Accurate and methodical in maintaining records, registers and information, with strong attention to detail and confidentiality.
• Delivery of Results:
• Well organised and reliable, with the ability to prioritise work, meet deadlines and deliver high‑quality results.
• Customer Service & Communication Skills:
• Clear and professional verbal and written communication skills, with a responsive and helpful approach to colleagues and stakeholders.
• Drive & Commitment to Public Service Values:
• Demonstrates professionalism, integrity, accountability and commitment to delivering an effective and quality service.

Further details on the Civil Service Competency Framework are available here.

Conditions:

All appointments are subject to the Western Development Commission Act 1998 and staff must agree to the WDC Code of Business Conduct under the Code of Practice for the Governance of State Bodies.

The appointment will be for a full‑time, permanent role, subject to a probationary period as specified in the employment contract. Candidates must satisfactorily complete a twelve‑month probationary period before the permanent appointment can be confirmed.

Due to the nature of this role, the successful candidate will hold a full driving license and have access to transport as this post will involve travel nationally in support of the seven‑county Western Region. When absent from home and your designated office location on official duty, you will be paid accordingly.

Flexible Working:

The WDC operates a Flexible Working model, recognising the benefits of flexible working while supporting collaboration, innovation and employee wellbeing.

As a regional development agency serving Donegal, Sligo, Leitrim, Roscommon, Mayo, Galway and Clare, regular in‑person engagement remains an important part of how we work. Staff are expected to attend team meetings, management meetings, staff development days and other organisational events held across the region throughout the year.

Many roles within the WDC also require engagement with businesses, communities, stakeholders and partner organisations across the Western Region. Employees are therefore expected to be available to travel and build relationships throughout the region as required by their role.

The WDC maintains flexible office locations in Sligo, Galway, Letterkenny and Ballaghaderreen.

New employees, or those undertaking induction or probation, may be required to attend in person more frequently during their initial period of employment, as agreed with their manager.

Given the regional nature of the role and the requirement for regular in‑person engagement across the Western Region, candidates should carefully consider their ability to meet these requirements when applying.

The salary scale for this post will be equivalent to that of the Civil Service Clerical Officer Standard Scale:

Personal Pension Contribution (PPC) Pay Rate: The weekly salary for this position, with effect from 1st June 2026 is as follows:

Clerical Officer – PPC

¹ After 3 years satisfactory service at the maximum.

² after 6 years satisfactory service at the maximum.

Please note: The starting salary for the person appointed to this post will be the first point on the above scale unless the successful application has previous public sector experience as per circular 08/2019.

APPLICATION & SELECTION PROCESS

As part of the application process, applicants are required to submit the following documentation:

• A comprehensive curriculum vitae (CV), detailing experience relevant to the position (maximum of three pages);
• A short cover letter or personal statement (maximum of two page) outlining the applicant’s motivation for applying for the post and demonstrating how their skills and experience meet the requirements of the position.

Both documents should be combined and submitted as a single Word document or PDF, saved using the format FirstName.Surname.

Applications stored on personal online storage sites (e.g., OneDrive, Cloud, DropBox, etc or applications in other file formats (e.g., Google Docs) will not be accepted.

Please note that omission of any or part of the two requested documents, in a single document, will render the application incomplete. Incomplete applications will not be considered for the next stage of the selection process.

Please email your application to [e-mail]

Closing date for receipt of applications is Tuesday 6th October 2026 at 12pm.

The WDC is an equal opportunities employer