Control Room Security Lead – Dublin

Mitie; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Free Virtual GP Service

Mi Recognition

Talent Referral Scheme

Mi Deals

Long service awards

Life assurance

PRSA

EAP

Save as you Earn Scheme

Bike2Work Scheme

Tax Saver Scheme

L&D platform access

Job summary

Mitie Ireland is seeking a Security Team Leader to oversee the Security Control Room at Grand Canal Dock. The role supports safe, efficient delivery of security services across a national network, emphasising customer service, compliance and incident management.

You will manage staffing, ensure training and competency, handle incidents and supervise equipment and GSMS usage. Strong leadership, superb communication, and experience with audits and HR matters are desirable.

Qualifications

• Experience leading security teams in a Control Room or similar.
• Proven ability to manage incidents and ensure high service levels.
• Strong leadership, communication and staff development skills.

Responsibilities

• To manage on a day-to-day basis the Security Control Room.
• Ensure manning is at required levels, with regular shift patterns worked by trained and qualified staff.
• Ensure that all officers are correctly attired.
• To manage and ensure that all staff are fully trained and competent in their roles and performing their required duties.
• To provide first line response to all incidents, fire, security, and health & safety and manage these in accordance with laid down procedures.
• That all equipment (CCTV, Radios, Mobile phones) is managed, used, monitored, and reported defective in accordance with policies and procedures.
• To manage the Global Security Management System (GSMS) and to ensure all requests via GSMS are actioned accordingly.
• Maintain accurate and correct documentation and update as required.
• Ensure weekly / monthly testing (AED’s, Panic Alarms and Penetration Test)
• Ensure Client’s “Golden Rules” are always complied with.
• Previous experience of operating at Duty Manager level
• Good demonstrable previous costumer care experience preferable
• Excellent communication skills (both written and verbal)
• Strong people management and leadership skills
• Effective time management & organisational skills
• Good working knowledge of security and fire systems
• Ability to use all Microsoft products and be able to create spreadsheets and managing data
• Previous experience of conducting audits and preparing client reports
• Experience of dealing with a range of HR issues

Skills

Leadership

Communication

Incident management

Security operations

Team supervision

Training & development

Tools

GSMS

CCTV systems

Microsoft Excel

Job description

Mitie Ireland is seeking a Security Team Leader to oversee the Security Control Room at Grand Canal Dock. The role supports safe, efficient delivery of security services across a national network, emphasising customer service, compliance and incident management.

You will manage staffing, ensure training and competency, handle incidents and supervise equipment and GSMS usage. Strong leadership, superb communication, and experience with audits and HR matters are desirable.