AI Content Operations Specialist (12 month Fixed-Term Contract)

Diligentcorporation; Galway; On-site; EUR 42,000 - 64,000; Full time

Job summary

Diligent is seeking an AI Content Operations Specialist to scale high-quality content with AI support in Galway, Ireland. The role is in-person at least three days a week, partnering with Commercial & Enablement, Product Marketing, and Sales Leadership to turn ideas into usable content that supports sales cycles and internal teams.

You will own content lifecycle from concept to delivery and continuous improvement, leveraging AI for drafting, summarization, and iteration while ensuring accuracy,

Qualifications

• 2+ years in content development, sales enablement, instructional design, marketing, or a related field in a high-growth environment.
• Experience building plays, battlecards, decks, or eLearning programs.
• LMS platforms and eLearning authoring tools experience.
• Strong visual and content design skills to simplify complex information.
• Experience using AI tools to increase speed, quality and scalability.
• Strong project management and ability to manage multiple workstreams.

Responsibilities

• Create clear, engaging content to support sales, partners, onboarding, internal teams, including presentations, guides, learning materials, internal communications, and visual assets.
• Use AI tools to generate first drafts, outlines, summaries, and variations, then refine for accuracy, clarity, and consistency.
• Build content quickly and pragmatically, prioritizing usability and speed while content evolves.
• Own the lifecycle of content from intake to delivery and updates, ensuring materials are easy to find and current.
• Review and update existing content to improve clarity and alignment with priorities.
• Help organize content libraries and hubs so teams can quickly locate what they need.
• Collaborate with subject-matter experts across Sales, Enablement, Product Marketing, and Leadership.

Skills

Content development

LMS platforms

AI tooling

Project management

Cross-functional teamwork

Written communication

Attention to detail

Job description

Position Overview

We’re hiring a AI Content Operations Specialist to join our Global team — someone who can help scale high‑quality content, use AI as a force multiplier, and keep content flowing across the business. This hands‑on, highly creative role works best in person at least three days a week in our Galway office. You’ll partner closely with Commercial & Enablement teams, Product Marketing, and Sales Leadership to turn ideas, inputs, and expertise into clear, usable content that supports our sales cycles and internal teams.

You’ll own the full lifecycle of content—from initial concept through delivery and ongoing improvement. That includes building new assets, evolving existing materials, and helping create better systems for how content is organized, accessed, and maintained. The work is structured and scrappy: you’ll move quickly, prioritize impact, and continuously improve rather than waiting for perfection. You’ll also actively explore how AI can accelerate and elevate content creation, using AI to support drafting, summarization, and iteration, while applying human judgment to ensure accuracy, consistency, tone, and quality.

Key Responsibilities

• Create clear, engaging content to support sales, partners, onboarding, internal teams, including presentations, written guides, learning materials, internal communications, and visual assets.
• Use AI tools to generate first drafts, outlines, summaries, and variations, then review, refine, and finalize content for accuracy, clarity, and consistency.
• Build content quickly and pragmatically—prioritizing usability and speed over perfection, with the expectation that content will continuously evolve.
• Own the lifecycle of content from intake to delivery to ongoing updates, ensuring materials are easy to find, current, and relevant.
• Review and update existing content to improve clarity, relevance, accuracy, and alignment with business priorities.
• Help organize content libraries and hubs so internal teams can quickly locate what they need.
• Work directly with subject‑matter experts across Sales, Enablement, Product Marketing, and Leadership to gather information and turn it into usable content.
• Manage feedback and revisions independently‑partnering directly with stakeholders rather than relying on managers as intermediaries.
• Support multiple teams and requests at once, helping prioritize work based on impact and urgency.
• Actively use AI to improve content workflows, reduce manual effort, and accelerate turnaround time.
• Participate in AI‑driven initiatives focused on automating or scaling content creation and updates.
• Apply judgment and critical thinking to validate AI‑generated content, ensuring accuracy, tone, and consistency.
• Help establish lightweight processes for content requests, prioritization, and delivery.
• Contribute ideas to improve how content is created, accessed, maintained, and measured across teams.
• Bring forward suggestions based on previous experience—identifying better ways of working.
• Ensure content maintains a consistent voice, structure, and level of quality across formats and platforms.
• Incorporate feedback and usage of insights to continuously improve content effectiveness.
• Support key business moments (e.g., launches, sales meetings, company events) with timely, relevant materials.

Qualifications

• 2+ years in content development, sales enablement, instructional design, marketing, or a related field in a high‑growth environment.
• Demonstrated experience building commercial assets such as plays, battlecards, decks, or eLearning programs.
• Hands‑on experience with LMS platforms and eLearning authoring tools.
• Strong visual and content design skills, with the ability to simplify complex information.
• Experience using AI tools in a practical, workflow‑oriented way—applying them to increase speed, quality, and scalability.
• Strong project management skills with the ability to manage multiple workstreams simultaneously.
• Comfortable working cross‑functionally and managing stakeholder input.
• Excellent written and verbal communication skills.
• Detail‑oriented, structured, and proactive in identifying gaps.

Equal Opportunity & Accommodation Statement

We are a drug‑free workplace. Diligent is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our job alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.