Contact Centre Executive

Sysco Ireland; Newcastle West; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Expert Training & Development

Employee Assistance Programme (EAP)

Colleague Discount

Annual Wellbeing Day

Sysco Socials

Job summary

Sysco Ireland in Newcastle West is seeking a Contact Centre Executive to be the first point of contact for customers and to support our sales teams. You will respond to requests, process orders and inquiries, and help achieve sales volume and margins through up- and cross-selling on both incoming and outgoing calls.

Building solid relationships with customers and related parties will be a core part of this role.

Qualifications

• Experience in sales or customer service is desirable.
• Ability to build strong customer relationships and meet sales targets.
• Organized and flexible in a busy environment with a focus on customer service.

Responsibilities

• Respond to customer requests, increase awareness of product offerings, and understand customers' business.
• Process orders, inquiries and administrative tasks accurately and on time.
• Achieve sales volume and margin targets through up- and cross-selling on both incoming and outgoing calls.
• Build solid, sustainable relationships with new and existing customers and related parties, track competitors, and support Sales Representatives in pricing and orders.

Skills

Customer-focused

Team oriented

Sales experience

Tools

Salesforce

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

As the leading foodservice provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.

We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond.

We are now looking for new talent to join us as we continue to grow, innovate and deliver.

Contact Centre Executive

We are excited to offer a fantastic opportunity for aContact Centre Executive. You will be an ambassador for Sysco, the first point of contact for customers, and a key supporter of our sales teams.

The role requires a candidate who will be:

• Customer Focused
• Team Orientated
• Thrive in a competitive sales environment

Key Accountabilities:

Overview:

• Respond to customer requests, increase their awareness of our full product offerings, and enhance our understanding of their business.
• Process orders, enquiries and administrative tasks accurately and on time
• Achieve sales volume and margin targets through up- and cross-selling on both incoming and outgoing calls
• Build solid, sustainable relationships with new and existing customers and related parties, track the performance of our competitors, and support our field-based Sales Representatives in pricing and processing orders in a timely manner

Requirements:

• Demonstrate the ability - through sales experience or potential - to grow our business and develop customer accounts
• Build strong customer relationships, achieve sales targets, and take a proactive approach to problem solving and issue resolution
• Stay organised and flexible in a busy environment, with a relentless focus on superb customer service
• Show proficiency and experience (preferable but not mandatory) in a similar sales/customer service role, with a working knowledge of Salesforce, Microsoft Outlook, Word and Excel.

Benefits:

• Expert Training & Development - skills you can use in the wider world
• Employee Assistance Programme (EAP) - help when you need it most
• Colleague Discount -on all sorts of lovely food and award-winning products
• Annual Wellbeing Day - take a day for your wellness
• Sysco Socials - get to know the full team at monthly lunches and incentives

Sysco Ireland Culture

• Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.
• Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.
• Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
• A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.

Sysco is an equal opportunity employer and we’re proud of our record in creating positive, safe and supportive working environments where our people can prosper. Our diverse and inclusive culture means you don’t have to ‘fit in’ to succeed. Each of us shapes Sysco as a whole.

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.