Conference and Banqueting Supervisor

The Heritage

Killenard

On-site

EUR 32,000 - 42,000

Full time

11 days ago

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Benefits offered by this job

Discounted rates

Health club

Referral programme

Learning & development

Employee assistance

Meals on duty

Insurance discounts

Bike to work

Employee recognition

Great Place to Work

Job summary

The Heritage in Laois offers a sophisticated experience in hospitality with a luxury hotel and award-winning spa. We are seeking an experienced Conference and Banqueting Supervisor to lead our Conference and Banqueting Team and ensure impeccable service.

You will supervise and train C&B colleagues, manage stock, uphold HACCP and hygiene standards, and drive upselling to meet sales targets while maintaining the hotel's ethos and guest focus.

Qualifications

Experience supervising conference and banqueting teams in a hotel setting.
Ability to train and develop staff and manage stock takes.
Knowledge of licensing laws, SOPs and HACCP procedures.

Responsibilities

Supervise and develop C&B colleagues to deliver high standards.
Ensure room setups for conferences and events.
Uphold licensing, hygiene and safety standards at all times.
Assist with stock control and supplier liaison to ensure timely supplies.
Promote hotel facilities and upsell products and services.

Skills

Team leadership

Guest service

Upselling

Training & development

Stock management

Job description

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We are have an exciting opportunity for an experienced Conference and Banqueting Supervisor to join our Conference and Banqueting Team! The successful candidate must be available to work shifts to include early, late, weekends & bank holidays.

Job Purpose

To be responsible for guests needs in respect of all food & beverage service required in the conference and banqueting department and to maintain standards at all times. To be responsible for the supervision and direction of all food & beverage colleagues within the conference and banqueting department. To uphold the standards and ethos of the food & beverage areas. To meet and greet all guests in a courteous and professional manner.

Main Duties and Responsibilities

To ensure the licensing laws are adhered to at all times.
To be responsible for the supervision, training and development of C&B colleagues.
To be fully familiar with the Departmental SOP's (Standard Operating Procedures) and Preferred Standards ensuring all colleagues are trained in same.
To assist the C&B Manager with stock takes.
To liase with stores to ensure the timely supply of food and beverage stocks.
To oversee and assist with room setup for a variety of functions, conferences and meetings.
To ensure an environment exists which promotes colleague morale & encourages the team to have pride & commitment in their area of work.
To coach the team to maximise sales opportunities in order to meet sales targets. Ensuring that all colleagues are fully conversant on all products and services within the Hotel and are able to upsell at every opportunity.
To maintain close communication with all members of the management team within the hotel to ensure the smooth & efficient running of the departments.
Responsibility for the security of cash within the food & beverage areas. Subsequently, you should maintain a high level of observation & never leave cash in an open drawer or on work surfaces.
To ensure correct use of supplies by implementing, reviewing and amending stock control procedures to ensure the highest level of food and beverage management and stock control.
To complete all HACCP documentation as required.
To implement and maintain all company policies & procedures.
To ensure all hygiene regulations & procedures are adhered to at all times.
To provide support in other areas of the hotel if necessary.
Ensure all colleagues wear correct uniform, name badge & preferred pin at all times.
Responsibility for the day to day maintenance of the department, however where there is a maintenance issue that needs professional attention you must report it.
To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and escalated if necessary.
To promote hotel facilities, ensuring all your colleagues are trained to promote sales within the hotel.
Any other duties as reasonably requested by management.

The Heritage 'Core Values'

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us