Concession Manager, Cork

Hmgroup; Cork; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Staff discount

HIP Incentive Program

Job summary

H&M Group in Cork is seeking a Concession Manager to lead the Cos Concession team and drive sales performance through excellent customer service and product knowledge.

You will recruit, train and develop staff, oversee operations, and create a positive, inclusive environment. The role is full-time, 39 hours per week, based in Cork.

Benefits include a 25% staff discount across H&M Group brands and participation in HIP, designed to reward contributions and support growth within the company.

Qualifications

• Excellent communication skills and the ability to lead, train and develop a team.
• Customer focused and self-motivated with a positive attitude.
• Excellent planning and organisational skills and strong problem-solving ability.
• Excellent commercial abilities and interest in fashion/retail.
• Confident communicator in English; additional languages are an advantage.

Responsibilities

• Offering customers high level of service through styling advice and product knowledge.
• Analysing selling information and ownership of concession sales performance.
• Leading and motivating a team of sales assistants to achieve standards of service.
• Leading recruitment and ensure induction and training for new starters.
• Identifying future talent and developing plans to support progression.
• Overseeing concession operations and creating a great place to work.

Skills

Team leadership

Recruitment

Training

People development

Communication

Planning

Analytical thinking

Retail knowledge

Fashion industry

Job description

As the Concession Manager, you would be contributing to the overall performance of our Concession. In this role, you would be leading a team of people to ensure the concession is run in the most efficient way.

Although no two days are ever the same, there are some things that you can expect to be involved in regularly. This includes:

• Offering customers a high level of service, through styling advice, product knowledge and experience
• Analysing selling information and taking ownership for the concession sales performance
• Leading and motivating a team of sales assistants to achieve excellent standards of service
• Leading recruitment and ensure induction and training to new starters is carried out
• Identifying future talents and putting together development plans to support their progression
• Overseeing concession operations
• Creating a great place to work

To work as a Concession Manager, you should have previous management/leadership experience plus the qualities below.

• Excellent communication skills and the ability to lead, train and develop a team
• Customer focused
• Self-motivated & Positive
• Adaptable
• A genuine interest in others
• Excellent planning and organisational skills
• Good analytical and problem-solving abilities
• Excellent commercial abilities and interest in fashion/retail
• Confident communicator in English: additional languages are an advantage but not required
• Preferable but not mandatory

Previous experience working within a Concession

This is a full-time position with a contract of 39 hours a week based in our Cos Concession in Cork.

Benefits:

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.