Concession Manager, Cork

COS; Cork; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Staff discount

HIP incentive program

Job summary

COS Concession Cork is seeking a dedicated Concession Manager to drive performance and lead a team in a busy retail environment.

You will analyse sales, coach staff, recruit and train new starters, and foster talent development while ensuring excellent customer experience at the Cork concession.

Qualifications

• Excellent communication skills and the ability to lead, train and develop a team.
• Customer focused and service oriented.
• Self-motivated and positive attitude.
• Adaptive and flexible in a retail environment.
• Genuine interest in others and strong people skills.
• Excellent planning and organisational abilities.
• Good analytical and problem-solving capabilities.
• Strong commercial awareness with an interest in fashion/retail.
• Confident in English; additional languages are an advantage but not required.

Responsibilities

• Offer customers a high level of service with styling advice, product knowledge and experience.
• Analyse selling information and own the concession's sales performance.
• Lead and motivate a team of sales assistants to maintain excellent service standards.
• Lead recruitment and ensure induction and training for new starters.
• Identify future talents and develop plans to support progression.
• Oversee concession operations to ensure smooth daily running.
• Create a positive and engaging work environment for the team.

Skills

Communication skills

Customer focus

Self-motivation

Adaptability

Interest in others

Planning

Organisational skills

Analytical thinking

Commercial mindset

English communication

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Concession Manager, you would be contributing to the overall performance of our Concession. In this role, you would be leading a team of people to ensure the concession is run in the most efficient way.

Although no two days are ever the same, there are some things that you can expect to be involved in regularly. This includes:

• Offering customers a high level of service, through styling advice, product knowledge and experience
• Analysing selling information and taking ownership for the concession sales performance
• Leading and motivating a team of sales assistants to achieve excellent standards of service
• Leading recruitment and ensure induction and training to new starters is carried out
• Identifying future talents and putting together development plans to support their progression
• Overseeing concession operations
• Creating a great place to work

Qualifications

• Excellent communication skills and the ability to lead, train and develop a team
• Customer focused
• Self-motivated & Positive
• Adaptable
• A genuine interest in others
• Excellent planning and organisational skills
• Good analytical and problem-solving abilities
• Excellent commercial abilities and interest in fashion/retail
• Confident communicator in English: additional languages are an advantage but not required

Preferable but not mandatory

• Previous experience working within a Concession

Additional Information

This is a full-time position with a contract of 39 hours a week based in our Cos Concession in Cork.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.