Concession Manager - Good's Kilkenny

The Foschini Group / TFG London; Ireland; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Free clothing allowance

70% off staff discount

Financial and Wellbeing guidance

Enhanced Maternity package

Virtual GP service - 24/7

Job summary

TFG London, based in Goods, Kilkenny, is seeking a multi-brand Concession Manager to drive a 5* customer experience and commercial excellence across Hobbs, Phase Eight and Whistles.

This permanent role is 30 hours per week over four days, focusing on leading high-performing teams, coaching colleagues, and delivering store profitability on the shop floor.

Qualifications

• Leader with a customer-centric approach in a fast-paced environment.
• Experience managing high-performing teams in a multi-brand concession setting.
• Ability to influence and coach colleagues and sustain trusted relationships at all levels.

Responsibilities

• Take direct ownership of store performance identifying opportunities for further growth.
• Maintain a commercial approach to role and operations, to maximise store profitability.
• Nurture, coach and develop strong diverse teams with a focus on delivering first class customer experience.
• Proactively identify opportunities to ensure continued success in the store.
• Recognise key areas of strength within the team and areas for growth.

Skills

Customer leadership

People management

Coaching

Relationship building

Job description

Here at TFG London we have some of the UK and Ireland's most successful premium fashion brands including Hobbs, Phase Eight and Whistles.

If you are looking for a unique opportunity to work as a multi-brand Concession Manager then we want to hear from you. Based in Goods, Kilkenny, you will play a collaborative role in promoting a 5* customer experience and drive commercial excellence to impact KPIs across our three premium brands.

This is a permanent contract working 30 hours per week, over 4 days.

Who you'll be

• A customer-centric leader who thrives in a fast-paced environment.
• Capable in managing high performing teams in a multi-brand concession setting.
• Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
• Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
• A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
• Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.

What you'll do

• Take direct ownership of store performance identifying opportunities for further growth
• Maintain a commercial approach to role and operations, to maximise store profitability
• Nurture, coach and develop strong diverse teams with a focus on delivering first class customer experience
• Proactively identify opportunities to ensure continued success in the store
• Recognise key areas of strength within the team and areas for growth

What's in it for you?

It’s not all about what you can do for us. We will give you the tools, support and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• 70% off staff discount
• Financial and Wellbeing guidance
• Enhanced Maternity package
• Virtual GP service - 24/7
• Plus much more!

Job Details

• Brand: TFG
• Location: Kilkenny
• Department: Retail
• Vacancy Type: Permanent
• Advertising Salary: Competitive plus benefits
• Hours Per Week: 30

About Us

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, we are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.