Concession Manager, Cork

COS; Cork; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Staff discount 25%

HIP program

Zusammenfassung

COS Concession in Cork is seeking a capable Concession Manager to lead a team and drive concession performance. You will oversee operations, coach staff, and ensure exceptional customer service and sales results.

The role emphasizes recruitment, training, and talent development, with a 39-hour week contract. A passion for fashion and retail, plus strong English communication, are essential to success in this fast-paced environment.

Qualifikationen

• Management or leadership experience is required.
• Excellent communication and planning skills are essential.
• Customer-focused with an interest in fashion/retail.

Aufgaben

• Provide high level service through styling advice, product knowledge and experience.
• Analyse selling information and own concession sales performance.
• Lead and motivate a team of sales assistants to deliver service standards.
• Lead recruitment and ensure induction and training for new starters is carried out.
• Identify future talents and develop progression plans to support growth.
• Oversee concession operations.
• Create a great place to work.

Kenntnisse

Leadership

Communication

Customer focus

Team coaching

Planning & organising

Analytical thinking

Problem solving

Fashion/retail interest

English fluency

Jobbeschreibung

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Concession Manager, you would be contributing to the overall performance of our Concession. In this role, you would be leading a team of people to ensure the concession is run in the most efficient way.

Although no two days are ever the same, there are some things that you can expect to be involved in regularly. This includes:

• Offering customers a high level of service, through styling advice, product knowledge and experience
• Analysing selling information and taking ownership for the concession sales performance
• Leading and motivating a team of sales assistants to achieve excellent standards of service
• Leading recruitment and ensure induction and training to new starters is carried out
• Identifying future talents and putting together development plans to support their progression
• Overseeing concession operations
• Creating a great place to work

Qualifications

To work as a Concession Manager, you should have previous management/leadership experience plus the qualities below.

• Excellent communication skills and the ability to lead, train and develop a team
• Customer focused
• Self-motivated & Positive
• Adaptable
• A genuine interest in others
• Excellent planning and organisational skills
• Good analytical and problem-solving abilities
• Excellent commercial abilities and interest in fashion/retail
• Confident communicator in English: additional languages are an advantage but not required

Preferable but not mandatory

• Previous experience working within a Concession

Additional Information

This is a full-time position with a contract of 39 hours a week based in our Cos Concession in Cork.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.