Department Manager, Dublin

ARKET; Dublin; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Staff discount across H&M Group

HIP program - incentive

Job summary

ARKET is seeking a Department Manager in our Ireland store to lead a dedicated team and shape exceptional customer experiences. You will drive service standards, analyze sales and collaborate with Store Manager to optimise department performance, while ensuring brand consistency on the shop floor.

You’ll oversee recruitment, onboarding, and training, nurture talent, and occasionally step into Store Manager duties to maintain leadership continuity. The role is full-time (39 hours/week) in Dublin.

Qualifications

• Experience in retail, preferably fashion, with strong customer service.
• Ability to lead by example and deliver high service standards.
• Open to feedback and personal/professional development.
• Clear direction and constructive feedback in team settings.
• Flexible to varied hours including evenings, weekends and holidays.

Responsibilities

• Deliver high level of customer service with styling advice and product knowledge.
• Analyse sales data and collaborate to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet service standards.
• Support recruitment, onboarding and training for new team members.
• Identify future talent and contribute to development plans.
• Oversee daily store operations and ensure alignment with brand standards.
• Act as a brand ambassador, delivering excellent customer experiences.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Store operations

Customer focus

Product passion

Eagerto learn

Communication skills

Adaptability

Evenings & weekends

English proficiency

Job description

Job Description

As a Department Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is a full-time position with a contract of 39 hours a week.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

ARKET is a modern-day market for everyday life, bringing together clothing, design, food and ideas. With a modern Nordic perspective, shaped by closeness to nature, functionality, and a clear sense of seasonality, our ambition is to inspire a simpler, more beautiful way of living. Available to a broad audience worldwide, we offer contemporary products that are made and selected with care, designed to be used, lived with and returned to over time. Learn more about Arket here.