Communications Specialist

SSE PLC; Dublin; On-site; EUR 49,000 - 62,000; Full time

Benefits offered by this job

Private healthcare discount

Gym membership discount

Online GP

Counselling service

Cycle to Work

Interest-free loans

Family entitlements

Maternity pay

Adoption pay

Paternity leave

Job summary

SSE plc in Dublin is seeking a Senior Communications Designer to shape customer messages across emails, letters, brochures and service updates. Working with the Communications and Design Manager and wider marketing teams, you will ensure content is on-brand, accessible and engaging across channels.

You will use data and tools, including AI, to improve clarity and impact while meeting regulatory and brand requirements.

Qualifications

• Excellent writing and editing skills to turn complex information into clear content.
• Experience delivering customer communications or below-the-line marketing in a regulated/service-based organisation.
• Strong stakeholder and relationship management skills.
• Excellent organisation and project management with the ability to manage multiple priorities and deadlines.
• Customer-focused, creative and improvement-led approach using insight and technology.

Responsibilities

• Write and edit customer communications across emails, letters, brochures, service updates and campaigns.
• Manage multiple communications projects across stakeholders with clear plans and timelines.
• Collaborate with design team to create accessible messaging for journeys and updates.
• Create and optimise digital content for SEO and AI discovery.
• Use customer insight and data to improve quality, engagement and efficiency while meeting requirements.

Job description

Base Location:You'll be expected to spend 50% of your working week in our Dublin office

Salary: €49,400 - €62,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12-month Fixed Term Contract | Full Time | Flexible First options available

The role

We are transforming communications across Energy Customer Solutions by establishing a centre of excellence that raises consistency, quality and impact. This role offers the opportunity to shape how we communicate with customers and to create clear, engaging content across emails, letters, brochures, service updates and other customer touchpoints.

Working closely with the Communications and Design Manager, Senior Designer and wider marketing teams, you will make sure our communications are on-brand, accessible and optimised for clarity and impact. You will also use data, insight and appropriate tools, including AI, to improve how efficiently and effectively we work.

You will

• Write and edit clear, concise and engaging customer communications across channels, including emails, letters, brochures, service updates and campaign content.
• Manage multiple communications projects across a range of stakeholders, maintaining clear plans, priorities and timelines to support accurate, high-quality delivery.
• Work with internal stakeholders and the design team to develop visually engaging, accessible messaging for customer journeys, campaigns, operational updates and crisis communications.
• Create and optimise digital content for search engines and generative AI discovery, applying search engine optimisation and generative engine optimisation principles to improve visibility, relevance and customer understanding.
• Use customer insight, performance data and appropriate tools, including AI, to improve the quality, consistency, engagement and efficiency of communications while ensuring legal, regulatory and brand requirements are met.

You have

• Excellent writing and editing skills, with the ability to turn complex information into clear, accurate and engaging content for different audiences and channels.
• Experience delivering customer communications or below-the-line marketing activity, ideally within a regulated, service-based or customer-focused organisation.
• Strong stakeholder and relationship management skills, with the confidence to advise, influence and work collaboratively across teams.
• Excellent organisation and project management skills, with the ability to manage competing priorities, multiple projects and tight deadlines.
• A customer-focused, creative and improvement-led approach, using insight, technology and diverse perspectives to develop better communications and experiences.

About SSE

SSE's purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

SSE Energy Customer Solutions serves over 1.3 million households and businesses across the UK and Ireland. We help our customers accelerate their clean energy ambitions/play their part in the clean energy transition by providing energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

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