Commercial Operations Specialist

Thornton Tomasetti; Galway; On-site; EUR 55,000 - 75,000; Full time

Job summary

Abbott in Ireland seeks a Commercial Operations Specialist to support emerging markets across Sales, Finance, Supply Chain, Customer Service, Legal and Commercial Excellence. You will coordinate order management, pricing, contract activity, and compliance while maintaining CRM data and generating operational reports.

Ideal candidates have 3+ years in commercial operations, experience with CRM/ERP systems, and strong cross-functional collaboration skills in a fast-paced environment.

Qualifications

• 3+ years of experience in Commercial Operations, Sales Operations, Customer Operations, Supply Chain, Commercial Excellence, or related functions.
• Experience with CRM and ERP systems (Salesforce, Dynamics, SAP or equivalent).
• Strong interpersonal, analytical, and problem-solving abilities.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Coordinate end-to-end order management processes to ensure timely and accurate order processing.
• Maintain customer pricing files and governance processes to ensure pricing accuracy.
• Support creation, review, and renewal of customer contracts and commercial agreements.
• Ensure adherence to company policies, regulations and audit trails in all activities.
• Maintain accurate opportunity data within CRM systems and support sales pipeline updates.
• Provide operational support to the sales organization, including reports, dashboards, and documentation.

Job description

## **JOB DESCRIPTION:****Abbott in Ireland**Abbott has maintained a strong presence in Ireland since 1946 and celebrates its 80th anniversary in the country in 2026. The company supports the Irish healthcare sector with a broad portfolio spanning diagnostics, diabetes care, medical devices and nutritional products. Today, Abbott employs more than 6,500 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.**About Abbott**Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. **Abbott Rapid Diagnostics** is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. **Purpose of the job** The Commercial Operations Specialist will primarily be responsible for support emerging markets. The role will be responsible for coordinating and executing critical commercial support processes that enable efficient sales execution and business operations. The role serves as a key link between Sales, Finance, Supply Chain, Customer Service, Legal, and Commercial Excellence teams, ensuring accuracy, compliance, and operational effectiveness across order management, pricing, contracts, demand planning, stock allocation, opportunity management, and sales support activities The position reports directly to the Commercial Excellence Manager but will work closely with the Commercial Directors and Business Operation teams in International Markets. **Responsibilities**: **Order Management*** Coordinate end-to-end order management processes to ensure timely and accurate order processing.* Monitor order status, resolve order-related issues, and liaise with Customer Service, Commercial and Supply Chain teams.* Partner with Supply Chain and Demand Planning teams to manage stock allocation decisions. Communicate allocation decisions and inventory updates to relevant stakeholders.* Support backlog management and ensure customer commitments are met.* Identify and implement process improvements to enhance order fulfillment efficiency.**Pricing Management*** Maintain customer pricing files and pricing master data within designated systems.* Support price implementation, updates, and governance processes.* Ensure pricing accuracy and compliance with approved pricing policies.* Coordinate pricing approvals and maintain documentation of pricing exceptions.**Contract Management*** Support the creation, review, execution, and renewal of customer contracts and commercial agreements.* Maintain contract repositories and ensure documentation is complete and current.* Track contract milestones, expirations, and renewal timelines within designated systems.* Collaborate with Legal, Finance, and Sales teams to ensure compliance with contractual obligations.**Ethics & Compliance*** Ensure adherence to company policies, industry regulations, and ethical business practices.* Support compliance reviews related to customer engagements, contracts, pricing, and commercial activities.* Maintain required documentation and audit trails.* Assist in preparing documentation for internal and external audits.**Opportunity Management*** Maintain accurate opportunity data within CRM systems.* Support sales teams in managing sales pipelines and commercial opportunities.* Ensure timely updates of opportunity status, customer information, and revenue forecasts.* Generate pipeline and opportunity reports to support business decision-making.**Sales Support*** Provide operational support to the sales organization, enabling effective customer engagement and execution.* Prepare reports, dashboards, presentations, and business reviews.* Support sales incentive administration and tracking where applicable.* Coordinate internal approvals and documentation required for commercial activities.* Manage customer onboarding processes and related administrative requirements. **Required/preferred educational background*** 3+ years of experience in Commercial Operations, Sales Operations, Customer Operations, Supply Chain, Commercial Excellence, or related business functions.* Experience working with CRM and ERP systems.* Experience supporting cross-functional commercial processes is preferred.* Personal Characteristics •* Excellent interpersonal skills with an ability to achieve results through influencing others and maintaining strong links with other departments, particularly Commercial Teams.* Positive attitude, team player with a high level of initiative, energy and enthusiasm.* Strong analytical skills, excellent attention to detail and good business judgement.* A problem solver with great personal iniative and self-motivated* Strong desire to review activities in order to do things better.* Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.* A proven record of delivering exceptional customer service.* Effective communicator, both articulate & verbally presentable with the ability to drive collaboration and performance of cross functional teams. **Minimum Requirements*** Ideally experienced working with distributors in an international environment* CRM management (Salesforce, Dynamics, or equivalent)* ERP systems experience (SAP preferred)* Strong Microsoft Excel* Experience working within a complex virtual team environmnent and leading project activities* Ability to travel and provide on-site support and training as needed