Commercial & Operations Associate

Eurofins; Cork; On-site; EUR 35,000 - 52,000; Full time

Job summary

Eurofins Scientific is a leading international life sciences company delivering analytical testing services across industries. We are seeking a Commercial & Operations Associate to drive revenue growth, manage key customer relationships, and support the full sales cycle from lead generation to service delivery.

The role involves coordinating commercial and operational activities, planning driver jobs, and collaborating with marketing to promote the Eurofins brand.

Qualifications

• Previous experience working within an accredited contract testing laboratory or related industry laboratory environment preferred.
• Previous customer facing experience preferred.
• Excellent written and verbal communication skills.
• Hard-working, self-motivated and professional team player.
• Ability to multitask, prioritise, organise and co-ordinate your own workload.
• Microsoft office experience is an advantage

Responsibilities

• Identify leads and develop prospects to generate a project pipeline of sufficient value to achieve and sustain growth objectives.
• Maintain pipeline updates and records on a weekly basis and assist with preparation of weekly commercial reports.
• Manage a selected portfolio of existing customer accounts, maintaining regular contact, supporting issue resolution and identifying opportunities to improve service delivery and develop the account.
• Work with Group Marketing to develop materials and tools that support business development and promote the Eurofins brand.
• Resolve or escalation commercial issues and negotiations, with support from functional leads where required.
• Support tender processes by conducting quality reviews to understand logistics, operational and technical requirements, incorporating feedback from functional leads and developing high-quality proposals that meet the required service and quality standards.
• Conduct market research and competitor analysis.
• Manage Customer queries, complaints and escalation processes.
• Assist with planning and scheduling of jobs in Synchro teams for drivers, ensuring that available job information and customer requirements are accurately reflected to support efficient service delivery.
• Review scheduled routes to target new customers on selected routes.
• Monitor customer satisfaction and service delivery for existing clients though monthly NPS.
• Own the account management and mobilisation of newly won work from contract award through to stable operational delivery, acting as a clear point of contact for the customer and internal stakeholders.
• Work with laboratory, logistics and operations teams to drive service improvements.
• Ensure customer sampling requirements are translated into operational plans.
• Assist with contingency planning for resource shortages, holidays and peak workloads.

Skills

Effective communicator

Relationship building

Multitasking

Attention to detail

Verbal communication

Written communication

Team player

Education

Experience in contract testing laboratory

Relevant industry laboratory experience

Tools

Microsoft Office

Synchro planning software

Job description

Eurofins Scientificis an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Job Description

To support the delivery of revenue targets and the organisation's business development and operational activities. The role delivers against defined KPIS to support consistent, profitable and sustainable growth across targeted service lines for the Environment Testing business in Ireland. The Commercial & Operations Associate develops and sustain relationships with new and existing customers and key stakeholders, identifies business development opportunities, and supports the full sales cycle from lead generation, tendering and contract award through to operational handover and service delivery. The role also provides account management for newly won work and a selected portfolio of existing customers, while assisting with the planning and scheduling of driver jobs in synchro teams.

REPORTING TO Commercial & Operations Manager

Main Commercial responsibilities Will include:

• Identify leads and develop prospects to generate a project pipeline of sufficient value to achieve and sustain growth objectives.
• Maintain pipeline updates and records on a weekly basis and assist with preparation of weekly commercial reports.
• Manage a selected portfolio of existing customer accounts, maintaining regular contact, supporting issue resolution and identifying opportunities to improve service delivery and develop the account.
• Work with Group Marketing to develop materials and tools that support business development and promote the Eurofins brand.
• Resolve or escalation commercial issues and negotiations, with support from functional leads where required.
• Support tender processes by conducting quality reviews to understand logistics, operational and technical requirements, incorporating feedback from functional leads and developing high-quality proposals that meet the required service and quality standards.
• Conduct market research and competitor analysis.
• Manage Customer queries, complaints and escalation processes.

Main Operations responsibilities Will include:

• Assist with the Planning and scheduling of jobs in Synchro teams for drivers, ensuring that available job information and customer requirements are accurately reflected to Support efficient service delivery.
• Review scheduled routes to target new customers on selected routes.
• Monitor customer satisfaction and service delivery for existing clients though monthly NPS.
• Own the account management and mobilisation of newly won work from contract award through to stable operational delivery, acting as a clear point of contact for the customer and internal stakeholders.
• Work with laboratory, logistics and operations teams to drive service improvements.
• Ensure customer sampling requirements are translated into operational plans.
• Assist with contingency planning for resource shortages, holidays and peak workloads.

Qualifications

EDUCATION / EXPERIENCE

What we are looking for:

• Previous experience working within an accredited contract testing laboratory or related industry laboratory environment preferred.
• Previous customer facing experience preferred.

Who we are looking for:

• Hard-working, self-motivated and professional team player.
• Confident and effective communicator and relationship builder.
• Ability to work well under pressure.
• Excellent attention to detail.
• Ability to multitask, prioritise, organise and co-ordinate your own workload.
• Excellent written and verbal communication skills.
• Microsoft office experience is an advantage

Additional Information

What can we offer you?

• Fixed term contract;
• A dynamic team with flat hierarchies and opportunities for active participation;
• Personal and professional development opportunities, as well as exclusive benefits for Eurofins employees;

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Company description:Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services.It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 65,000 staff across a decentralised and entrepreneurial network of 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.9 billion, and has been among the best performing stocks in Europe over the past 20 years.