Clinic Coordinator - Ballymena Clinic

Hidden Hearing Ireland; Malin More; Vor Ort; EUR 30.000 - 35.000; Vollzeit

Benefits dieser Stelle

Additional leave

Company events

Company pension

Bike to work scheme

Employee discount

Referral programme

Sick pay

Store discount

Zusammenfassung

Hidden Hearing in Ballymena is seeking a Clinic Coordinator to join the local clinic team. You will deliver life-changing hearing healthcare firsthand, while supporting colleagues and patients for success.

The role involves patient care and telemarketing duties in a full-time, in-person capacity with a focus on building strong patient relationships and meeting targets. OTE £25,000–£30,000 per year.

Qualifikationen

• High quality patient care for inbound/outbound calls.
• Outbound calling targets: 80+ per day; no cold calling.
• Experience in telemarketing is advantageous.

Aufgaben

• Patient Care – provide high quality care to callers in Ballymena area.
• Telemarketing – manage inbound/outbound calls, meet targets, maintain diaries.
• Brand Ambassador – uphold Hidden Hearing values and patient experience.

Kenntnisse

Telemarketing

Patient care

Brand ambassador

Communication

Jobbeschreibung

At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work?

Based in our Ballymena Clinic in the Rockshore Medical Centre - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Ballymena Clinic team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success.

Central Responsibilities

The central responsibilities of this role are:

• Patient Care – provide a high quality of professional patient care to all inbound and outbound calls, covering the Ballymena area.
• Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Ballymena area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ outbound calls per day. No cold calling. Previous telemarketing experience advantageous.
• Brand Ambassador – representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years.

There is a basic, and commission, giving On Target Earnings of circa 30K per annum.

At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.

Job Types: Permanent, Full-time

OTE for this role are: £25,000 - £30,000 per year

Benefits

• Additional leave
• Company events
• Company pension
• Bike to work scheme
• Employee discount
• Referral programme
• Sick pay
• Store discount

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends or Bank Holidays

Supplemental pay types

• Commission pay

Work Location: In person

Hidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community. # LI-AF1 #aud_IR #IRLIND1