Client Services Specialist – Onsite Lab (Dublin)

Eurofins; Dublin; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

Income Protection

Annual Bonus Scheme

Company Credit Union Scheme

Long Service Award Scheme

Health Insurance

Employee Assistance Programme (EAP)

Higher Education Policy

Bike to Work Scheme

Tax Saver Travel Scheme

Eurofins Employee Referral Programme

Job summary

Eurofins Biomnis in Dublin is recruiting for a Client Services Representative to join our on-site team in Sandyford. You will deliver first-class service to clients, manage inquiries, and log requests in the CRM, ensuring timely and accurate communications.

The role requires strong English, excellent communication, and organisational skills. Training and development support will be provided to progress within the organisation.

Qualifications

• Leaving Certificate or equivalent is required.
• A recognised computer/secretarial qualification is an advantage.
• Ideally 2 years experience in a client service/secretarial role within healthcare.

Responsibilities

• Provide phone and email support for Client Service requests and ensure excellent service to clients.
• Log service requests in the CRM and ensure timely resolution.
• Coordinate with laboratories and referral labs to meet client needs.
• Notify clients of any critical information and escalations as needed.

Skills

Typing

Phone manners

Interpersonal skills

Organizational skills

Attention to detail

Team player

MS Office

LIMS/CRM knowledge

Education

Leaving Certificate

Secretarial qualification (advantage)

Tools

MS Office

LIMS

CRM system

Job description

Eurofins Biomnis in Dublin is recruiting for a Client Services Representative to join our on-site team in Sandyford. You will deliver first-class service to clients, manage inquiries, and log requests in the CRM, ensuring timely and accurate communications.

The role requires strong English, excellent communication, and organisational skills. Training and development support will be provided to progress within the organisation.