Client Services Specialist - Onsite in Dublin

Eurofins Scientific; Dublin; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Pension

Life Assurance

Income Protection

Annual Bonus

Credit Union Scheme

Long Service Award

Health Insurance

EAP

Higher Education Policy

Bike to Work

Tax Saver Travel Scheme

Employee Referral Programme

Résumé du poste

Eurofins Biomnis in Sandyford, Dublin 18, is recruiting a Client Services Representative to join the Client Services team. The role is on-site, with Monday to Friday hours and rotational shifts including alternate Saturdays.

You will deliver best-in-class service to clients, support the CRM/LIMS processes, and work across departments to ensure a complete service offering. The ideal candidate will have a Leaving Certificate (or equivalent), experience in client service within healthcare, and

Qualifications

• Leaving Certificate (or equivalent).
• A recognised computer/secretarial qualification an advantage.
• Ideally, 2 years’ experience in a client service and/or secretarial role within another health care organisation.
• Knowledge of healthcare/science an advantage.

Responsabilités

• Use Laboratory Information Management Systems in place in the laboratory.
• Be aware and compliant with all documentation including Training Records, SOPs, Forms, including-reading required documents on QPulse.
• Be a strong team player by supporting the Client Services team and sharing tasks to deliver a quality, customer-centred service.
• Provide phone and email support for all Client Service requests and ensure best service to clients.
• Log all Service Requests on Eurofins Biomnis’ CRM system and ensure the enquiry is resolved.
• Provide clients with information to manage their patient’s health.
• Liaise with colleagues in other departments and referral laboratories to meet client needs.
• Notify clients of any critical patient information ranging from unusual results to problematic specimens.
• Cover Client Services duties during annual leave or other gaps; escalate issues to the Client Services Manager.
• Recognise unusual trends in client calls and report them.

Description du poste

Eurofins Biomnis in Sandyford, Dublin 18, is recruiting a Client Services Representative to join the Client Services team. The role is on-site, with Monday to Friday hours and rotational shifts including alternate Saturdays.

You will deliver best-in-class service to clients, support the CRM/LIMS processes, and work across departments to ensure a complete service offering. The ideal candidate will have a Leaving Certificate (or equivalent), experience in client service within healthcare, and