Client Care Specialist - Inbound Calls & Payments

Medserv; Ireland; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Pension contribution

Maternity & Paternity leave

Life Assurance

Gym membership

Employee Assistance Program

Workcation options

21 days annual leave + 2.5 days (discr

Leave purchase option

Professional development

Regular sports and social events

Tax incentive schemes

Job summary

Medserv in Ireland seeks a call centre advisor to be the first point of contact for customers, delivering professional service, answering questions, handling payments, and providing information about our services.

You will manage a high volume of inbound calls, resolve issues, record interactions in the CRM, and work with colleagues to achieve first-call resolution while adhering to GDPR and company policies.

Qualifications

• Experience in high-volume call handling and customer service.
• Ability to record interactions accurately on the CRM.
• Excellent English verbal and written communication.
• Able to adapt to changing priorities and workloads.

Responsibilities

• Handle incoming customer calls professionally and courteously.
• Respond to queries via phone and email.
• Process payments and provide accurate information about services.
• Resolve customer issues and complaints promptly and effectively.
• Ensure daily SLAs and performance targets are achieved.
• Accurately record all customer interactions on the CRM.
• Adhere to GDPR and data protection requirements.
• Build and maintain positive relationships with customers and clients.
• Liaise with colleagues to achieve first-call resolution where possible.
• Identify and reduce areas of customer dissatisfaction.

Skills

Verbal communication

Customer service

High-volume calls

Active listening

Problem solving

Team collaboration

Tools

CRM systems

Job description

Medserv in Ireland seeks a call centre advisor to be the first point of contact for customers, delivering professional service, answering questions, handling payments, and providing information about our services.

You will manage a high volume of inbound calls, resolve issues, record interactions in the CRM, and work with colleagues to achieve first-call resolution while adhering to GDPR and company policies.