Client Care Coordinator Blanchardstown Co Dublin

hello.de AG; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Social events

Supportive work environment

Career development opportunities

Job summary

Platinum Homecare in Blanchardstown, Co Dublin is seeking a Client Care Coordinator to manage daily schedules for care assistants, resolve client care call issues, and ensure every client has a dedicated care team.

You will liaise with the Care Manager on start dates for new carers, handle scheduling queries, and prepare weekly reports, with a supportive startup culture and opportunities for professional development.

Qualifications

• 1 year scheduling experience is an advantage.
• 1 year Office Administration experience.
• One Touch software experience is an advantage.
• Healthcare experience is an advantage.
• Excellent organisational skills.
• Ability to work independently.
• Career Development opportunities that a start-up can offer, if you wish to grow and develop with Platinum Home Care.
• Training / Continued Personal Development (CPD) provided
• Competitive salary based on experience

Responsibilities

• Coordinate care assistants' schedules on a daily basis.
• Address operational issues arising in relation to customer care calls.
• Ensure all clients have a permanent care team assigned to them.
• Deal with scheduling queries and respond accordingly.
• All emergency cover assigned until 10am the next working day.
• Ensure clients are informed of all time changes.
• Ensure all schedules are assigned 2 weeks in advance.
• Ensure weekly allocated hours are correct.
• Liaise with Care Manager on start dates for new carers.
• Reports completed on the shared drive by 12pm on the last working day.
• Weekly reporting

Skills

Scheduling experience

Office administration

Healthcare experience

Organisational skills

Independent work

Tools

One Touch software

Job description

Client Care Coordinator Blanchardstown Co Dublin Platinum Homecare

Address Blanchardstown, Dublin, Ireland

Industry Health medical and related

Description

Platinum Homecare is the fastest growing homecare company in Ireland, with 10 Regional offices Nationwide

Our Mission is simply to create a more efficient method of providing care to those who need it most.

We require an experienced Client Care Coordinatorin Blanchardstown Co Dublin.

Job Summary

Your responsibilities as a Client Care Coordinatorwill include but not limited to:

• Coordinating care assistants' schedules on a daily basis.
• Address any operational issues arising in relation to customer care calls.
• Ensure all clients have a permanent care team assigned to them
• Deal with any scheduling queries and respond accordingly
• All emergency cover assigned until 10am the next working day
• Ensure clients are informed of all time changes
• Ensure all schedules are assigned 2 weeks in advance
• Ensure weekly allocated hours are correct.
• Liase with Care Manager on start dates for new carers
• Reports completed on the shared drive by 12pm on the last working day
• Weekly reporting

Qualifications & Experience Required

• 1 year scheduling experience an advantage
• 1 year Office Administration
• One Touch experience an advantage
• Healthcare experience an advantage
• Organisational Skills
• Ability to work independently
• Career Development opportunities that a start-up can offer, if you wish to grow and develop with Platinum Home Care.
• Training / Continued Personal Development (CPD) provided
• Competitive salary based on experience
• Social Events
• Supportive work Environment