Client Account Manager (Dublin)

Carne Group; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

Carne Group in Dublin seeks an experienced Client Relationship Manager to oversee client service delivery across multiple jurisdictions and fund structures. The role focuses on building trusted relationships, overseeing service quality, and liaising with Global Management Companies to ensure high standards of client experience.

You will collaborate with internal teams to drive service improvements, support governance forums, and manage complex client portfolios while staying abrests of

Qualifications

• 3–5 years’ experience in the funds industry.
• Strong exposure to regulated fund structures (Ireland UCITS/AIFs; Luxembourg UCITS/AIFs/RAIFs).
• Proven experience in a client-facing relationship or service management role.
• Experience managing multiple client relationships and delivering high levels of client service.
• Solid understanding of fund governance, regulatory frameworks, and industry best practices.
• Experience in Depositary Services, Fund Accounting & Administration, Investment Management Operations, or Compliance/Regulatory Reporting is advantageous.
• Proficiency in Microsoft 365 applications.

Responsibilities

• Build and maintain trusted client relationships through timely responses and proactive engagement, including service calls and client meetings.
• Support senior Client Relationship Managers in client service reviews and governance forums.
• Act as a key contact for clients, ensuring a positive and consistent client experience.
• Contribute to process improvements and technology initiatives to enhance service delivery.
• Monitor industry and regulatory developments and advise clients on impacts.
• Resolve client issues promptly, escalating to senior management when needed.
• Deliver clear, insightful reporting for Management Company / Board reporting.
• Coordinate regulatory filings and Management Company/AIFM approvals.
• Represent the firm at Fund Board meetings and escalate relevant matters.
• Address persistent service issues by identifying gaps and driving improvements.
• Collaborate with Onboarding, Risk Monitoring, Sales & Product Development, and Operations to align on client and industry requirements.

Skills

Client relationships

Communication

Drive & motivation

Quality focus

Adaptability

Strategic focus

Resilience

Learning mindset

Planning & organising

Education

Bachelor or equivalent degree

Professional qualification (IMC, CFA, ACCA) advantageous

Tools

Microsoft 365

Job description

Full details of the job.

Vacancy Name

Location(s)

Dublin

Employment Type

Permanent

Department

Client Operations

Description

We have an exciting opportunity for an experienced funds professional to join our Client Relationship Management team, supporting clients across multiple jurisdictions and fund structures.

This role is based in Carne Group’s Dublin office and works closely with our Global Management Companies and broader asset servicing environment.

As a Client Relationship Manager, you will be responsible for managing and enhancing the overall client experience, acting as a trusted partner to both clients and internal stakeholders. You will oversee service delivery and issue resolution, while driving consistent, high-quality outcomes across a multi-jurisdictional client base.

At Carne, you will gain exposure to a diverse international client base and complex fund structures, with opportunities to develop your career within a growing global organisation and a highly collaborative team environment.

What are the minimum requirements you need for the role?

• 3-5 years’ experience in the funds industry
• Strong exposure to one or more regulated fund structures, such as:
  • Ireland (UCITS, AIFs)
  • Luxembourg (UCITS, AIFs, RAIFs)
• Proven experience in a client-facing relationship or service management role, managing multiple clients
• Experience managing multiple client relationships and delivering high levels of client service
• Solid understanding of fund governance, regulatory frameworks, and industry best practices
• Experience in one or more of the following areas would be advantageous:
  • Depositary Services
  • Fund Accounting & Administration
  • Investment Management Operations
  • Compliance, Risk, or Regulatory Reporting
• Proficiency in Microsoft 365 applications.
• Third-level degree, with a recognised professional qualification (e.g., IMC, CFA, ACCA, or equivalent) considered a distinct advantage.

What is your role and your responsibilities?

• Build and maintain trusted client relationships through timely responses and proactive engagement, including scheduled service calls, onsite visits, and participation in client meetings.
• Support senior Client Relationship Managers in the delivery of client service reviews and governance forums.
• Act as a key point of contact for clients, ensuring a positive and consistent client experience.
• Contribute to process improvements and technology initiatives designed to enhance service delivery and operational efficiency.
• Monitor industry and regulatory developments , advising clients on potential impacts and supporting necessary adjustments.
• Resolve client issues promptly , escalating to senior management when appropriate.
• Deliver clear, insightful reporting, combining data with meaningful commentary for Management Company / Board reporting.
• Coordinate regulatory filings and Management Company/AIFM Approvals.
• Represent the firm at Fund Board meetings , presenting key activities and escalating relevant matters.
• Address persistent service issues by challenging delegates, identifying gaps, proposing solutions, and guiding improvements through constructive dialogue.
• Collaborate with internal teams —including Onboarding, Risk Monitoring, Sales & Product Development, and Operations—to align on client and industry requirements.

What Competencies do you require?

• Client-centric focus Motivated by customer-facing environments, understanding their needs, and providing a good service.
• Effective Communication Communicates effectively, engaging with others in a warm and professional manner.
• Drive and Motivation Highly motivated and driven, able to focus on what needs to be achieved and enthuses others to do this.
• Quality Motivated to produce accurate, quality, and timely work output.
• Adaptability Adapts approach and responds effectively to different situations, people and new opportunities.
• Strategic Focus (Problem-Solving) Thinks strategically, thrives on innovation, considers the wider picture to identify new approaches to enhance business impact
• Resilience Works well managing competing priorities, bounces back quickly from setbacks in a positive and constructive manner.
• Learning Mindset Curiosity to learn and understand key factors, new techniques or technologies affecting their work.
• Planning and organising Organises and plans work effectively, ensuring delivery to quality and timescales in the short and longer term.

Who is Carne Group?

Carne Group has established itself in the funds industry with $2tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 650+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York, Cayman and Channel Islands.

Excellence and innovation are central to Carne’s work and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients. Whilst working with Carne, you will be provided with opportunities to develop your skills and experience by working in a dynamic, innovative, and multicultural environment where exciting careers are built.

We love hearing from anyone who is enthusiastic about changing the asset management industry. Not sure if you meet all the requirements? Let us decide! Research shows that members of other under-represented groups tend not apply to jobs when they think they may not meet every qualification, when in fact, they do! At Carne we are committed to creating a diverse and inclusive environment and -strongly encourage you to apply.