Claims Support Team Member

McLarens LLC; Cork; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work options

Career development support

Mentoring and training opportunities

Job summary

McLarens in Cork is seeking a Claims Support Team Member to join our office. The role targets recent graduates or individuals looking to progress within the insurance sector, offering long-term career prospects and mentored development.

Reporting to the CMS Team Leader, you will provide admin support to Account Handlers and Loss Adjusters, handling claims from setup to closure and liaising with insurers, brokers, and clients to ensure top-tier service.

Qualifications

• Demonstratable administration skills in an office environment.
• Highly organised with ability to multi-task and adapt to priorities.
• Strong interpersonal and communication skills when dealing with clients.
• Proficiency with MS Office applications (Word, Excel, Outlook, PowerPoint).
• Professional conduct with clients, policyholders and third parties.

Responsibilities

• Provide administrative and claims handling support to account handlers.
• Liaise with Loss Adjusters to support case management from setup to conclusion.
• Register new claims and notify associated parties.
• Coordinate with insured, insurers, brokers and stakeholders for service levels.
• Format and issue technical reports following standards and deadlines.
• Handle internal/external queries and document conversations clearly.
• Ensure compliance with invoicing and financial procedures.
• Input data accurately and maintain high quality management information.
• Record daily timesheets and generate management information reports.
• Assist with client and business presentations and attend reviews.
• Contribute to projects and perform ad hoc duties as required.

Skills

Administration

Organizational skills

Team player

Client communication

MS Office

Education

APA or CIP qualifications

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

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We currently have an exciting opportunity for a Claims Support Team Member to join our Cork office. A great opportunity for recent graduates or individuals wishing to progress their career within the insurance industry with long term career prospects.

Reporting to the Claims Management Services (CMS) Team Leader your overall responsibility will be to provide administrative support to Account Handlers and Loss Adjusters, aiding the region’s efficiency and productivity in the handling of claims.

Key Accountabilities

• Provide technical claims handling support
• Appoint and liaise with Loss Adjusters to proactively support the case management of claims from initial set-up to conclusion
• Register new claims and acknowledge/notify associated parties
• Liaise with the insured, insurers, brokers and any other stakeholders, to ensure optimum service levels and to become a point of contact, where needed
• Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Deal with internal and external queries in a professional manner and accurately record conversations/messages
• Ensure compliance with financial procedures, such as the invoicing process
• Ensure data is accurately input in order to achieve high standards of data quality and management information
• Recording daily timesheets
• Run, check, analyse and distribute various management information reports
• Assist with the preparation of client and business presentations
• Attend client review meetings, as required
• Participate and contribute to projects as required
• Other ad hoc duties as required

Experience and Qualifications

Essential

• Demonstratable administration skills, with previous experience in administrative and/or support roles
• Highly organised, with the ability to multi-task and self-manage a varied workload with changing priorities
• A strong team player, with excellent interpersonal and communication skills
• Ability to deal professionally at all times with clients, policyholders and third parties
• Strong working knowledge of MS Office applications, particularly Word, Excel, Outlook and PowerPoint

Desirable

• Specific sector administration experience would be advantageous
• APA or CIP qualifications would be beneficial

The role comes with a competitive salary and excellent employee benefits. Coaching and mentoring provided with further education/examination support to include a clear path way for qualification progression.

The workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.

Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience.

We’re building a culture where talent shines. Where ambition is everything. And people come first. It’s your career, so why compromise?

What Drives Us

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.

Here’s what else we offer:

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.