Customer Service and Sales Representative

Allianz; Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Working from home allowance

Onsite gym

Free lunches

Job summary

Allianz Direct in Dublin offers a Customer Sales and Service Representative role focused on personal lines. You will deliver excellent customer experiences, promote market-leading products and meet sales, retention and quality targets.

Join a fast-paced team with comprehensive training, coaching, and opportunities for development. After training, the role operates in a hybrid model with expectation of ongoing performance and growth.

Qualifications

• Essential: a third level degree or leaving certificate OR a minimum of 2 years’ experience in a sales or customer service environment.
• Desirable: 6–12 months experience in an insurance/financial services environment.
• Desirable: knowledge of general insurance; APA, CIP or relevant insurance qualification.

Responsibilities

• Provide customers with quotes and convert new business opportunities.
• Proactively identify and convert cross-sell and multi-cover opportunities.
• Achieve sales, service and customer satisfaction targets with your manager.
• Process policy adjustments and keep records accurate and up to date.
• Adhere to quality guidelines and underwriting standards.
• Comply with regulatory requirements and conduct standards.

Skills

Sales experience

Customer service

Insurance knowledge

Communication skills

Education

Bachelor's degree/Leaving certificate

2+ years in sales or customer service

Job description

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career,

The Opportunity

As a Customer Sales and Service Representative at Allianz Direct, you will support our personal lines customers with great care and diligence. You will provide fantastic customer experience, offer market-leading products and achieve key sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation.

You’ll join a fun and fast-paced dynamic team with extensive insurance training, continuous development and regular coaching to build your skills and support your success.

At Allianz, we recognise and reward great performance, so if you are ambitious and motived to succeed, we would love to hear from you!

Following completion of training, you’ll work in a hybrid working model.

Key Responsibilities:

• Provide customers with quotes and convert new business opportunities
• Proactively identify and convert cross-sell and multi-cover opportunities
• Achieve sales, service and customer satisfaction targets, as agreed with your manager
• Process policy adjustments as requested by our customers, and ensure records are kept accurate and up to date
• Consistently demonstrate our People Attributes: Customer and Market Excellence,
• Collaborative Leadership, Trust and Entrepreneurship
• Look for ways to improve quality and efficiency within the team, sharing ideas and supporting continuous improvement
• Adhere to company quality guidelines and underwriting standards
• Comply with the Financial Regulator’s Minimum Competency Code, Consumer
• Protection Code and any other relevant regulations

Key Requirements / Skills & Experience

Essential:

• A third level degree or leaving certificate OR a minimum of 2 years’ experience working in a sales or customer service environment

Desirable:

• 6 – 12 months experience in an insurance/financial services environment
• Knowledge and understanding of general insurance
• Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements
• At Allianz Ireland, we are committed to staying at the forefront of technological advancements. While this role may not require specific expertise in Data Analytics or Artificial Intelligence (AI) technologies, having an understanding of their principles and practical uses would be advantageous.

Our Benefits:

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

#LI-Hybrid This is a hybrid remote/in-office role

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice:

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements.See Fitness & Probity | Central Bank of Ireland .This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website at Individual Accountability Framework | Central Bank of Ireland .

108529 | Sales & Distribution | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.