Case Worker (Out of Hours Outreach)

Midlands Simon Community; Athlone; On-site; EUR 30,000 - 36,000; Full time

Job summary

Midlands Simon Community is seeking a Case Worker for its out of hours outreach service to support people experiencing homelessness or at immediate risk across the Midlands. The role involves responding outside normal hours, providing practical help, guidance and advocacy grounded in trauma-informed care, and working with local agencies to coordinate housing and welfare support.

You will maintain case records, contribute to PASS updates, and participate in team supervision to ensure a safe,

Responsibilities

• Engaging with people sleeping rough, experiencing homelessness or facing an immediate housing crisis, assessing their needs and providing practical support.
• Offering information, guidance and advocacy to help people access housing, healthcare, welfare, addiction services and other essential supports.
• Building working relationships with local authority housing teams and other agencies so people receive coordinated assistance.
• Keeping accurate case records, updating the national homeless services database (PASS) and contributing to reports, statistics and handovers.
• Responding to incidents and emergencies in line with safeguarding, health and safety and other organisational procedures.
• Working closely with colleagues, taking part in team meetings and supervision, and helping maintain a safe, person-centred service.

Job description

Location: Laois, Longford, Offaly and Westmeath, based in Athlone.

Permanent Hours: Average 39 hours per week, including evenings and weekends

Reporting to: Head of Services Closing date: 31 October 2026

Be there when someone needs help most

Homelessness doesn't end when the working day finishes. For someone sleeping rough, facing an immediate housing crisis or struggling to access essential services, having somebody to turn to in the evening can make an enormous difference.

Midlands Simon Community is looking for a Case Worker to join its out of hours outreach service, providing practical assistance, guidance and advocacy to people experiencing homelessness or at immediate risk of losing their homes across the Midlands.

The role

You’ll respond to people who need assistance outside normal office hours, delivering support grounded in trauma-informed care and harm reduction. Your responsibilities will include:

• Engaging with people sleeping rough, experiencing homelessness or facing an immediate housing crisis, assessing their needs and providing practical support.
• Offering information, guidance and advocacy to help people access housing, healthcare, welfare, addiction services and other essential supports.
• Building working relationships with local authority housing teams and other agencies so people receive coordinated assistance.
• Keeping accurate case records, updating the national homeless services database (PASS) and contributing to reports, statistics and handovers.
• Responding to incidents and emergencies in line with safeguarding, health and safety and other organisational procedures.
• Working closely with colleagues, taking part in team meetings and supervision, and helping maintain a safe, person-centred service.