Outreach Support Worker

Dublin Simon Community; Dublin; On-site; EUR 34,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

5% matched pension contribution

Paid Sick Leave Policy

Paid Maternity Leave Policy

Bike to Work Scheme

1st-week Comprehensive Training

Progression Opportunities

Job summary

Dublin Simon Community is seeking an Outreach Support Worker to operate on the frontline in Dublin City, providing essential support and advocacy for adults experiencing rough sleeping. You will connect clients with vital resources and help them move into short-term accommodation, with a path toward permanent housing through Housing First.

The role offers 37.5 hours per week with morning and evening shifts and a salary range of €33,500–€38,250, depending on experience.

Qualifications

• NFQ level 7 qualification with 6 months relevant experience, or NFQ level 6 with 1 year, or NFQ level 5 with 2 years in health, community, or social care (including residential settings).

Responsibilities

• Provide in-reach and out-reach support to rough sleepers.
• Build strong relationships with clients and maintain professionalism.
• Collaborate with Housing First team to secure accommodation and referrals.
• Develop relationships with key stakeholders.
• Identify and monitor rough sleeper hotspots and conduct counts.
• Assist clients in securing accommodation, residential treatment, and medical services.
• Deliver signposting and referrals to relevant services.
• Implement harm reduction and mental health interventions.
• Work within case and care management systems while protecting client needs.
• Manage referral systems to enable quick access to services.
• Maintain health and safety in buildings and on the street.
• Respond to incidents and assess risks to clients.

Education

NFQ level 7 qualification in a relevant field

NFQ level 6 qualification in a relevant field

NFQ level 5 qualification in health, community, or social care

Job description

About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision‑making, to create a supportive and effective work environment.

About The Job

As an Outreach Support Worker, you will be on the frontline in Dublin City, helping those who need it most. Your role will involve providing essential support services, connecting individuals to vital resources, and advocating on their behalf. You will work with adults experiencing rough sleeping, supporting them into short-term homeless accommodation and making appropriate referrals to permanent housing options particularly through the Housing First approach. This service also ensures that individuals are linked with appropriate housing and health services to help prevent further episodes of rough sleeping.

We offer 10 dedicated training days throughout the year to support your ongoing development. Regular supervision is provided, tailored to individual needs, with a focus on enhancing your knowledge, skills, and professional growth. This role offers an opportunity to develop your skills in case management, stakeholder relations, advocacy, crisis management skills and more.

Join the outreach team to help individuals secure more permanent accommodation and support their personal development. Be a part of our Dublin Simon success stories.

Contract Type – Full time Permanent

Working Hours –37.5 hours a week - Morning Shifts (From 7am) Evening Shifts (Until 1am)

Salary: Depending on experience - Range of €33,500 - €38,250

Responsibilities

• Provide in-reach and out-reach support to rough sleepers.
• Strong personal skills to build relationships with clients
• Work as part of the wider outreach team to support clients, and liaise with the Housing First team on an ongoing basis.
• Developing relationships with key stakeholders
• Identify, conduct counts and monitor hot spots for rough sleepers.
• Conduct assessments, supporting clients in securing accommodation, residential treatment, and access to medical services.
• Provide robust signposting service with referrals to relevant services.
• Implement and deliver harm reduction and mental health interventions and initiatives.
• Work within the case and care management systems and protocols, while meeting the needs of rough needs of rough sleepers and being respectful and professional.
• Manage the referral system so clients can access services quickly.
• Maintain health and safety within the building and on the street.
• Respond and follow up on incidents.
• Assessment and management of risks to ensure the protection of all clients.

Requirements

• NFQ level 7 qualification in a relevant field and 6 months relevant experience
• or NFQ level 6 qualification in a relevant field and 1year of relevant experience
• or NFQ Level 5 qualification in health, community, or social care and 2 years relevant experience, including experience in a residential setting.
• Full drive license

Benefits

• 25 days annual leave
• 5% matched contribution to your pension
• Paid Sick Leave Policy
• Paid Maternity Leave Policy
• Bike to Work Scheme
• 1st-week Comprehensive Training
• Progression Opportunities

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.