Business Operations Manager – Dunshaughlin, Ireland

2468 Group; Dunshaughlin; Remote; EUR 45,000 - 65,000; Full time

Job summary

2468 Group is seeking a leader to head the Billing and Credit Control team, driving performance and delivering accurate cash collection metrics. You will manage key customer accounts, resolve billing queries and guide the team through complex issues with a focus on process improvement.

The role requires strong Excel and ERP system skills, plus excellent communication and stakeholder management to coordinate with Sales, Operations, Customer Service and Finance.

Qualifications

• Experience leading Billing, Credit Control or AR teams.
• Strong Excel and system skills.
• Excellent communication and stakeholder management.

Responsibilities

• Lead, coach and develop the Billing and Credit Control team, setting objectives and performance standards.
• Manage relationships with key customer accounts, particularly around billing, queries and payment issues.
• Oversee billing, credit control, cash allocation and customer account query resolution.
• Weekly reporting of department KPI’s, owning aged debt, debtor days and cash collection performance.
• Handle complex customer account issues and support the team with escalations.
• Work closely with Sales, Operations, Customer Service and Finance to resolve issues delaying payment.
• Provide clear management communications on cash collection, aged debt and key customer issues.
• Ensure appropriate financial controls and company policies are followed.

Skills

People management

Customer relationship management

Billing/Accounts receivable

Excel

Analytical/problem solving

Communication

Process improvement

ERP/finance systems (Sage)

Tools

Sage

Job description

• Lead, coach and develop the Billing and Credit Control team, setting clear objectives and performance standards.
• Manage relationships with key customer accounts, particularly around billing, queries and payment issues.
• Oversee billing, credit control, cash allocation and customer account query resolution.
• Weekly reporting of department KPI’s, taking ownership of aged debt, debtor days and cash collection performance.
• Handle complex customer account issues and support the team with escalations. Identify recurring problems and drive practical improvements to processes and ways of working.
• Work closely with Sales, Operations, Customer Service and Finance to resolve issues that are delaying payment.
• Provide clear management communications on cash collection, aged debt and key customer issues.
• Ensure appropriate financial controls and company policies are followed.

About You:

• Customer-focused with a positive attitude and strong work ethic
• Proactive and organised, with good attention to detail
• Comfortable working independently and managing your own route
• Flexible to travel within your region
• Experience in vending or hospitality is helpful but not essential, as full training is provided
• Full UK driving licence required

What We’re Looking For:

• A leader with previous people management experience.
• Strong customer relationship and stakeholder management skills.
• Good working knowledge of billing, accounts receivable and/or credit control.
• Experience resolving customer account, invoice or payment issues.
• Strong communication skills with the confidence to deal with customers and colleagues at all levels.
• Commercial, practical and solutions-focused approach, eager to expand knowledge and skills.
• Strong Excel and general systems skills.
• Good analytical and problem-solving skills.
• Experience managing a Billing, Credit Control, Accounts Receivable or Customer Accounts team.
• Experience in a service-based or operational business.
• Process improvement experience.
• Knowledge of Sage or another ERP/finance system