Business Banking Manager

PTSB; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

PTSB in Dublin is seeking a Business Banking Manager to originate, assess and deliver banking products to SME customers, with a focus on business lending in the Dublin and national SME market. The role combines territory management with lending expertise to meet growth targets.

You will build relationships, evaluate credit proposals, and collaborate with branches to provide proactive service while adhering to regulatory requirements and internal policies.

Qualifications

• Minimum competency requirements: fully Qualified Financial Advisor
• Third level qualification in a relevant discipline
• Accountancy qualification or background
• Proven track record of business origination and relationship management
• Strong customer engagement, information gathering and needs analysis
• Knowledge of credit risk assessment and risk pricing models
• Debt structuring and loan documentation

Responsibilities

• Originate, advise and manage a portfolio of Business customers
• Provide proactive and reactive service to meet financial arrangements
• Advise customers throughout their product journey
• Achieve targets including well managed loan growth
• Engage SME community and support branches in SME banking
• Identify, evaluate and recommend lending opportunities
• Structure and negotiate creditworthy proposals
• Leverage channels to deliver cost-effective services
• Collaborate on SME Banking performance metrics and scorecards
• Monitor portfolio growth and risk concentrations
• Develop comprehensive knowledge of SME banking
• Conduct regular performance reviews and development plans
• Build and maintain effective relationships with stakeholders
• Manage customer complaints when required

Skills

Financial Advisor qualification

Business origination

Relationship management

Customer engagement

Needs analysis

Credit risk knowledge

Education

Third level qualification in a relevant discipline

Accountancy qualification or background

Tools

Excel

Word

Job description

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

Your Role:

As a Business Banking Manager, you will have a dual purpose with focus both on a specific geographic location in Dublin, Kildare region as well national responsibility for a business sector in the market. In this role you will originate, assess and deliver banking products and services to SME customers, with a particular focus on business lending initially, in order to deliver against business objectives that will include volume, value and quality measures. You will be responsible for implementing a KBI engagement strategy and delivering new to bank lending business for PTSB within your assigned geography.

Your Responsibilities:

• Originate, advise and manage a portfolio of Business customers
• Provide a pro-active and re-active service to make sure our customers meet all their financial arrangements in line with their own financial goals.
• Provide excellent customer service and advise our customers throughout their product / financial needs journey.
• Achieve result-orientated business targets, e.g. well managed and sustainable loan growth
• Actively engage and represent the bank across the SME community in your assigned territory Actively engage, advise and support branch colleagues within this community in relation to Business Banking and the SME market
• Identify, evaluate and recommend profitable lending opportunities
• Structure and successfully negotiate creditworthy proposals
• Leverage delivery channels, e.g. branch and online, to deliver cost-effective services
• Collaborate on the development of SME Banking performance metrics and scorecards
• Monitor performance metrics to ensure balanced growth within persons portfolio, e.g. across industry sectors
• Develop comprehensive knowledge of all aspects of SME
• Consistently deliver desired standards of customer service by responding promptly and resolving issues raised by customers
• Satisfy regulatory obligations, e.g. SME Lending Regulation and ensure adherence to internal policies and procedures
• Set clear personal objectives and conduct regular performance management reviews
• Build and maintain effective working relationships, adapting your approach when necessary
• Agree an annual development plan with your line manager and commit to continuous professional development
• Supervise and manage a team that are advising on products and / or arranging a financial service for customers of the Bank.
• Effectively handle and, where required, adjudicate on customer complaints (verbal and written).

Requirements

Essential

• Minimum competency requirements: fully Qualified Financial Advisor

Desired

• Third level qualification in a relevant discipline
• Proven track record of business origination and relationship management
• Strong customer engagement, information gathering and needs analysis
• Ability to align customer needs with suitable products and services
• Knowledge of credit risk assessment, including the use of rating and risk pricing models
• Debt structuring and fulfilment, including negotiation and loan documentation
• Portfolio management, including policy development and monitoring concentrations
• Computer literate with excellent Microsoft Application skills specifically Excel and Word
• Specific Sector Experience and an understanding of SME market dynamics, including agricultural, enterprises, services
• Effective presentation, i.e. concise analysis with clear recommendations
• Proficiency in customer facing roles, specifically the provision of financial products
• Knowledge of business analysis, financial analysis and security for advances
• Full Driving Licence as this role will require travel nationwide, as required supporting Sector responsibility
• Accountancy qualification or background
• Corporate finance experience

This is a permanent position based in PTSB head Office, St,Stephens Green, Dublin (Hybrid option available within the Republic of Ireland Only)

Is this you?

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.