Breakfast Associate

Sandman Hotel Group

Portmarnock

On-site

EUR 26,000 - 34,000

Full time

5 days ago

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Benefits offered by this job

20 days holiday per annum

Flexible schedule

Free Parking whilst on shift

Gym Access

Free Golf

Rewards and recognition

Growth opportunities

Dedicated Training Programme

Employee & Immediate Family Assistance

Referral Bonus starting at £125 for PT

Team, Friends and Family Hotel rates

Up to 40% food discounts

X3 complimentary nights stays

Job summary

Sandman Hotel Group in Portmarnock is seeking an enthusiastic Food & Beverage team member to deliver exceptional service in a fast-paced setting. You will greet guests, present menus, upsell items, and coordinate with kitchen and bar staff to ensure smooth service.

The role requires knowledge of wines, spirits and allergen information, with a focus on delivering a warm, professional guest experience and accurate Micros input. Competitive benefits apply.

Qualifications

Previous serving experience essential.
Sound knowledge of spirits, beer, wine, cocktails and coffee.
Excellent communication skills.
Flexibility to work longer hours as per business demands.
Be courteous, professional and provide efficient service.

Responsibilities

Greet and acknowledge guests according to company standards in a timely, friendly and efficient manner.
Present the guests with the menu and inform them about daily specials and changes.
Upsell beverages and food where appropriate.
Respond to guest requests promptly and politely.
Take beverage orders and serve them to guests.

Skills

Serving experience

Spirits & wines knowledge

Communication skills

Flexible hours

Customer service

Tools

Micros POS

Job description

Sandman Hotel Group is a dynamic and rapidly growing hospitality company, operating a collection of modern hotels across the UK and Ireland. We pride ourselves on delivering exceptional guest experiences through quality service, innovation, and strategic growth.

Join our team and enjoy the many benefits of working with us, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

Primary Purpose

The provision of an efficient service of food & beverage to Hotel & Golf Links residents and non-residents in a clean and comfortable environment. Ensuring that the highest standards of hospitality and welcome are demonstrated at all times within the food and beverage areas.

Duties/Responsibilities

Greet and acknowledge the guest according to company standards in a timely, friendly and efficient manner.
Present the guests with the menu and informs them about special items for the day and menu changes.
Suggest food and beverages to the guest and also try to upsell.
Always respond to guest requests in a timely, friendly and efficient manner.
Take beverage orders and serving them to guest in a timely manner.
Check guests for proper identification and serve alcoholic beverages to guests in accordance with Irish Law.
Fully aware of the outlet beverage and food menus along with their prices.
Knowledge of Allergen Information.
Good knowledge of wine selection, wine service, whiskey selection and beer service.
Take guest beverage and food orders and accurately input into the micros point of sale system.
Effectively communicate to kitchen regarding any special preferences or allergies.
Coordinate with the kitchen staff, bar staff and food runners to ensure smooth operation and guest satisfaction.
Serve food and beverage to the guest as per the course of order.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils and refilling glasses.
Properly open and pour wine at the tableside.
Establish rapport with guests to build loyal and satisfied customers.
Replenish beverages and ensure guest satisfaction throughout the meal service.
Able to upsell all promotion available in the outlet.
Accurate handling of payments from guests and ensuring all sales are recorded in Micros.
Knowledge of Portmarnock Policies including cash handling procedures, processing debit and credit cards, processing gift certificates and vouchers.
Clearing tables and preparing for service by polishing cutlery, glassware and crockery.
Complete closing duties, including storing all reusable goods, cleaning all equipment and areas.
Always take responsibility for ensuring a positive guest experience.
To ensure a very good relationship between The Jameson Bar, Kitchen, Front Office and other outlets.

Other Responsibilities

Perform any other assigned reasonable duties and responsibilities as assigned or requested by Manager or Assistant Manager.
Attend meetings.
Attend Portmarnock Hotel & Golf Links Training.
Maintain a professional image at all times.
Adhere to grooming and appearance standards consistently.
Manage your time effectively and efficiently.

PERSONNEL SPECIFICATION

Previous serving experience essential.
Have sound knowledge of spirits, beer, wine, cocktails and coffee.
Should have excellent communication skills.
Flexibility to work longer hours as per business demands.
Be courteous, professional and provide efficient service.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS