Restaurant Supervisor

Sandman Hotel Group; Portmarnock; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

20 days holiday per annum

Flexible schedule

Free parking whilst on shift

Free meal on duty

Gym access

Free golf

Rewards and recognition

Growth opportunities

Dedicated training programme

Employee & immediate family assistance programme

Referral bonus starting at £125 for part‑time and £250 for full time

Team, friends and family hotel rates

Up to 40% of food discounts

Three complimentary nights stays to use in the UK, Ireland or North America

Job summary

Sandman Hotel Group in Portmarnock, Ireland, seeks dedicated hospitality staff to ensure exceptional guest service. The ideal candidate will supervise restaurant personnel, adhere to company standards, and report maintenance needs.

The role emphasizes customer satisfaction and safety, along with staff training and operational efficiency. Perks include 20 days holiday, flexible schedules, and complimentary golf. Candidates must be legally entitled to work in Ireland.

Qualifications

• Friendly and welcoming demeanor
• Ability to supervise staff
• Knowledge of food and beverage standards

Responsibilities

• Ensure high standards of guest care and satisfaction.
• Supervise restaurant staff and assist with service issues.
• Handle cash and ensure compliance with policies.

Job description

Overview

Tucked away in a quiet corner of 'The Velvet Strand', one of Ireland's most stunning stretches of uninterrupted coastline - the historic Portmarnock Resort & Jameson Golf Links, once the family home of the Jameson Dynasty awaits.

With an award-winning Links Golf Course, and Spa and the historic Jameson Bar, Portmarnock Resort & Jameson Golf Links is the perfect coastal retreat.

Scope and General Purpose of the Job

To ensure that all guests are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction in line with the Departmental SOP Manual.

Duties

• To attend to the needs of all guests maintaining a high standard of service and ensuring company standard operating procedures are adhered to at all times.
• To supervise restaurant staff ensuring staff are happy/ competent in their work, and making sure any problems are dealt with in a compassionate and professional manner.
• To acquire a full knowledge of all food & beverage policies and procedures in accordance with restaurant/room service standards.
• To learn, understand and know all of the menus on offer so that all guests' questions can be answered without delay.
• To ensure that all our guest's special needs i.e. dietary requirements, allergies, etc are made known to the chef and the restaurant manager.
• To take food orders from customers and passing orders through to kitchen immediately.
• To become familiar with the type of wines served. Therefore ensuring that wine is offered when taking a food order and the up‑selling technique is used at all times.
• To ensure timely delivery of all food & beverage items to customers in the restaurant/room service.
• To ensure that tables are cleared of all used plates, cutlery and glasses and brought to the dish wash area.
• To inform the restaurant manager/assistant manager of any difficulties or delays with service as soon as they occur during service.
• To maintain a clean and safe working environment.
• Make best efforts to learn the names and personally recognise the regular customers.
• To ensure all cashiering policies and procedures are followed at all times, and ensuring that staff are aware that cash discrepancies are neither accepted nor tolerated.
• To ensure each till has sufficient cash for change, and providing cash as and when required.
• To ensure that all payments are handled with care so as to avoid shortages.
• To complete end of shift cash up sheets and make sure any variances are explained.
• To ensure all possible controls are in place to deter cash or stock losses.

Health and Safety

• To be aware of and adhere to all Health, Fire and Safety Procedures and to remain vigilant to possible risks and ensure that anything of a suspicious nature is reported to management.

Miscellaneous

• Maintain high level of standards, personal hygiene, uniform, appearance and conduct.
• Attend all meetings and training courses requested by your Departmental Manager or Human Resources and Quality Officer.
• Continuously seek to improve the department's efficient operation and standards.
• Be fully conversant with the sales function within your department and take every opportunity to optimise sales.
• Assist with observing security measures for the hotel and report anything suspicious.
• Pass on all lost property to the Accommodation Department.
• Ensure all maintenance needs are reported to the Maintenance Coordinator/Duty Manager.

Occasional Duties

• Carry out any other reasonable duties as requested by a member of the management team.
• Attend meetings.
• Attend and ensure team attendance at Hotel training.
• Support a positive workplace culture that benefits both team members and guests.

Perks

• 20 days holiday per annum
• Flexible schedule
• Free parking whilst on shift
• Free meal on duty
• Gym access
• Free golf
• Rewards and recognition
• Growth opportunities
• Dedicated training programme
• Employee & immediate family assistance programme
• Referral bonus starting at £125 for part‑time and £250 for full time
• Team, friends and family hotel rates
• Up to 40% of food discounts
• Three complimentary nights stays to use in the UK, Ireland or North America

Application Summary

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Ireland to apply.

Applications will not be accepted via email or in person.

We thank all applicants for their interest in career opportunities with the Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

Absolutely no phone calls please.