Billing Specialist

Zoom; Cork; Hybrid; EUR 48,000 - 77,000; Full time

Job summary

Zoom in Cork, Ireland, is hiring for a Billing Operations role focused on end-to-end billing inquiries and account reconciliation. The team works with Renewals, Collections, and Engineering to ensure accurate invoicing and timely payments in a high-volume environment.

The position is hybrid, based in Cork, with opportunities to impact financial accuracy across systems. The role requires 1+ year in accounts receivable or billing, strong communication skills, and proficiency in Excel and CRM

Qualifications

• 1+ year experience in accounts receivable, billing, or finance operations.
• Strong verbal and written communication to explain billing issues clearly.
• Analytical and problem-solving skills to investigate discrepancies.

Responsibilities

• Investigate and resolve customer billing inquiries end-to-end via ServiceNow, phone, chat, and Zoom.
• Analyse accounts and troubleshoot billing portal issues with clear solutions.
• Process invoices, manual adjustments, and credit/debit modifications while staying accurate and compliant.
• Reconcile payments and support Collections with dispute resolution and account management.
• Collaborate with Engineering, Renewals, and Billing Manager to improve processes and resolve systemic issues.

Skills

Verbal communication

Written communication

Analytical/problem solving

Microsoft Excel

CRM platforms

Tools

Microsoft Excel

CRM platforms

Job description

What you can expect

Join a team that sits at the intersection of finance, customer experience, and operations. You'll own billing inquiries end-to-end investigating discrepancies, resolving disputes, and ensuring customers are billed accurately and on time. Every day brings a mix of analytical problem-solving and direct customer interaction, giving you visibility across systems. Your work has a direct impact.

About the Team

The Billing Operations team is the engine behind Zoom's financial accuracy. We partner closely with Renewals, Collections, and Engineering to resolve complex billing issues and continuously improve the systems our customers rely on. We're a team that takes ownership when something breaks, we fix it; when a process can be better, we improve it. You'll work in a high-volume environment where precision matters, collaboration is constant, and your contributions are visible to the business. This role is a hybrid role based in Cork.

Responsibilities

• Investigating and resolving customer billing inquiries end-to-end via ServiceNow, phone, chat, and Zoom, ensuring timely and accurate outcomes
• Analysing accounts and troubleshooting billing portal issues, providing clear solutions to complex customer challenges
• Processing invoices, manual adjustments, and credit/debit modifications while maintaining accuracy and compliance
• Reconciling payments and supporting the Collections team with dispute resolution and customer account management
• Partnering with cross-functional teams — including Engineering, Renewals, and the Billing Manager to improve processes and resolve systemic billing issues

What we’re looking for

• Bring at least 1 year of experience in accounts receivable, billing, or a finance operations role
• Demonstrate strong verbal and written communication skills, with the ability to explain billing issues clearly to customers
• Apply analytical and problem-solving skills to investigate discrepancies and resolve billing queries accurately
• Show proficiency in Microsoft Excel and comfort working with billing or CRM platforms
• Manage high volumes of detail with accuracy, prioritising effectively in a fast-paced environment

Salary Range or On Target Earnings

Minimum: €47,800.00

Maximum: €76,500.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like "Zoom Contact Center", "Zoom Phone", "Zoom Events", "Zoom Apps", "Zoom Rooms", and "Zoom Webinars". We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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