Bike Service Advisor & Customer Experience Pro

Trek Retail Corporation; Dublin; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Flexible culture

Health care options

Flexible Spending Accounts (FSA)

401(k) with match (ESOP)

Tuition reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discount

Job summary

Trek Retail Corporation in Dublin is seeking a Service Technician/Advisor for Trek Store Dublin. You will troubleshoot repairs and service bikes on the spot and install accessories customers choose for their new bike.

You’ll also be the first to work with brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

Qualifications

• Customer-focused service and communication.
• Troubleshoot repairs and service bikes on-site.
• Assist with fitting accessories and learning new models.

Responsibilities

• Diagnose issues and repair bikes on-site.
• Install accessories chosen by customers.
• Be the face of the department when the Service Manager is away.

Skills

Self-motivation

Hospitality

Communication

Attention to detail

Learn bicycle service

Willingness to learn new tech

Job description

Trek Retail Corporation in Dublin is seeking a Service Technician/Advisor for Trek Store Dublin. You will troubleshoot repairs and service bikes on the spot and install accessories customers choose for their new bike.

You’ll also be the first to work with brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.