Seasonal Bike Service Pro & Customer Advisor

Trek Retail Corporation; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Flexible culture

401(k) with match and ESOP

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek Retail Corporation in Ireland is seeking a dedicated Service Technician/Advisor to care for bikes, troubleshoot repairs, and install the accessories customers choose on the spot. You’ll learn on the job, grow your skills, and help riders keep their gear in top shape.

You’ll be the face of the Service Department when the Manager isn’t available, delivering outstanding hospitality and clear advice while building lasting relationships with customers who trust Trek to keep them riding.

Qualifications

• Customer service experience with a hospitality mindset.
• Strong communication and listening skills.
• Willingness to learn service methods and new bike tech.

Responsibilities

• Troubleshoot repairs and service all kinds of bikes on the spot.
• Install accessories customers choose for their new bike.
• Be the face of the department when the Service Manager is unavailable.
• Build relationships with customers to keep gear running.

Skills

Customer service

Bike repair

Communication

Problem solving

Hospitality

Job description

Trek Retail Corporation in Ireland is seeking a dedicated Service Technician/Advisor to care for bikes, troubleshoot repairs, and install the accessories customers choose on the spot. You’ll learn on the job, grow your skills, and help riders keep their gear in top shape.

You’ll be the face of the Service Department when the Manager isn’t available, delivering outstanding hospitality and clear advice while building lasting relationships with customers who trust Trek to keep them riding.