Associate Director - Technical

Apleona UK; Dublin; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

Apleona Ireland is seeking an Associate Director for Technical services to lead the operational delivery of a portfolio of facilities management contracts in Dublin, with hybrid working options. You will act as the senior client relationship manager, drive KPI performance, ensure governance and compliance, and lead Account Managers and operations teams to high performance.

This role requires a recognised M&E technical qualification, minimum five years in FM with multi-site leadership, and strong

Qualifications

• A recognised M&E technical qualification or completed trade apprenticeship is an essential requirement.
• Minimum of five years’ experience working in Facilities Management environment, with at least two in a managerial/leadership role.
• Proven track record in leading multi-site operations and managing budgets.

Responsibilities

• Lead the operational delivery of a portfolio of Facilities Management contracts.
• Act as the senior client relationship manager, building trusted partnerships and driving client retention.
• Ensure contractual KPIs, SLAs and compliance obligations are consistently achieved.
• Drive commercial performance, profitability and sustainable growth across the portfolio.
• Lead, coach and develop Account Managers and operational teams to achieve high performance.
• Champion a culture of safety, quality, compliance and continuous improvement.
• Ensure robust governance through operational reviews, reporting, audits and risk management.
• Work collaboratively across Operations, Commercial, Finance, Procurement, HSEQ, HR and IT to deliver integrated client solutions.
• Support business development through client engagement, contract retention and identification of growth opportunities.
• Promote innovation, digital transformation and best practice across all contracts.
• Represent Apleona professionally with clients, suppliers and industry stakeholders at all times

Skills

Leadership

Client relationship management

Communication

Time management

Team coaching

Education

M&E technical qualification or trade apprenticeship

Job description

The details for the selected vacancy are shown below.

• Advert Title Associate Director - Technical
• Advert Text

  Apleona Ireland is looking for new colleagues to join the team in the role of Associate Director for Technical services across the business!

  Working Pattern: Monday to Friday office hours 9-5 PM

  Location: Dublin and hyb
  rid availability

  Main duties and responsibilities

  • Lead the operational delivery of a portfolio of Facilities Management contracts.
  • Act as the senior client relationship manager, building trusted partnerships and driving client retention.
  • Ensure contractual KPIs, SLAs and compliance obligations are consistently achieved.
  • Drive commercial performance, profitability and sustainable growth across the portfolio.
  • Lead, coach and develop Account Managers and operational teams to achieve high performance.
  • Champion a culture of safety, quality, compliance and continuous improvement.
  • Ensure robust governance through operational reviews, reporting, audits and risk management.
  • Work collaboratively across Operations, Commercial, Finance, Procurement, HSEQ, HR and IT to deliver integrated client solutions.
  • Support business development through client engagement, contract retention and identification of growth opportunities.
  • Promote innovation, digital transformation and best practice across all contracts.
  • Represent Apleona professionally with clients, suppliers and industry stakeholders at all times

  Qualifications and experience

  • A recognised M&E technical qualification or completed trade apprenticeship is an essential requirement
  • Minimum of five years’ experience working in Facilities Management environment 2 of which must be in management/leadership
  • Proven track record in leading multi-site operations
  • Member of a relevant professional organisation
  • Financial and budgetary experience above a value of €1 million
  • Man management experience
  • A Knowledge of Sales & Margins processes
  • Excellent communication, organisation and time management skills
  • Financial acumen with demonstrated competence in managing budgets.
  • A strong leader with a skill for engaging others.
  • Excellent PC literacy skills required.

  We look forward to hearing from you!

  Ref. 17827