Assistant Store Lead - Drive KPIs & Customer Excellence

Centra; Ballindine; Remote; EUR 26,000 - 34,000; Full time

Job summary

Centra in Ireland is seeking a dynamic store team member to ensure the store operates efficiently and delivers excellent customer service and fresh food offerings in a clean, safe environment. You will drive store targets, manage people and operations, balance cash/tills, and help implement planograms while upholding Centra brand-values and a positive, inclusive workplace culture.

Experience in grocery retail and a track record of achieving KPIs are desirable; the role suits a motivated

Qualifications

• 2 years' experience in a relevant position is desirable.
• Good knowledge of Microsoft Office (Excel, Word).
• Experience balancing cash/tills.
• Highly driven with a strong work ethic.
• An understanding of how to achieve KPIs and targets.
• Commerciality and brand awareness.
• Passion for grocery retail.
• Thrive in a fast-paced working environment.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager.
• Implement planograms correctly and ensure the correct range is in place in store.
• Merchandise and present the store to the highest standard.
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace.
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store.
• Manage employee performance, giving regular feedback, recognition and encouragement.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Understand achieving margins in all departments.
• Engage with new initiatives and embrace new ways of working.

Skills

Cash handling

Microsoft Excel

KPI achievement

Customer service

Brand awareness

Grocery retail passion

Team leadership

Fast-paced environment

Tools

Microsoft Excel

Microsoft Word

Job description

Centra in Ireland is seeking a dynamic store team member to ensure the store operates efficiently and delivers excellent customer service and fresh food offerings in a clean, safe environment. You will drive store targets, manage people and operations, balance cash/tills, and help implement planograms while upholding Centra brand-values and a positive, inclusive workplace culture.

Experience in grocery retail and a track record of achieving KPIs are desirable; the role suits a motivated