Assistant Manager | Centra Dublin

Pelco Group; Dublin; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health care scheme

Bike to Work Scheme

Mileage scheme

Staff referral scheme

Ongoing training and career progress

Zusammenfassung

Pelco Group is seeking an experienced Assistant Manager in Robinstown to support the Site Manager in delivering excellent customer service and maintaining high store standards. You will lead a team, manage stock, and ensure health and safety compliance in a fast-paced retail environment.

The role offers career progression within Pelco Group, with responsibilities across customer care, operations, and team leadership at a busy site. A strong work ethic and teamwork are essential.

Qualifikationen

• Minimum 2 years' experience in a Supervisory/Management position.
• Levels 1 & 2 knowledge of food safety is a distinct advantage.
• Excellent communication and delegation skills.
• Proven staff management skills.

Aufgaben

• Proactively deliver excellent customer service.
• Support Site Manager in efficient day-to-day store operations and standards.
• Manage and develop a team of staff; promote teamwork.
• Oversee stock ordering, deliveries, and loss prevention.
• Ensure health, safety and welfare compliance.
• Comply with Pelco policies and ensure confidentiality.

Kenntnisse

Staff management

Communication skills

Delegation

Customer focus

Fast-paced environment

Jobbeschreibung

Overview:

Our business is growing- are you ready for a new challenge?

Overview:

Our business is growing- are you ready for a new challenge? If so, we've just the position for you. We have an exciting opportunity for an experienced Assistant Manager to come join our experienced management team in Robinstown. The successful candidate will support the Site Manager in the execution of our business strategy in store and across the business.

Job purpose:

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Manager's absence.

Main Tasks and Responsibilities:

Customer Service

• Pro-actively deliver excellence in customer service at all times
• Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours
• Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escape where appropriate

Store Operations and standards

• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects company's standards of merchandising, presentation and Customer Care
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Ensure all operational checklists are followed on a daily basis across the shop and forecourt

Team Management

• Competently manage and organise a team of staff
• Be approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplace
• Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Support Store Manager in the development and training of the team to required training standards
• Manage employee performance, giving regular feedback, recognition and encouragement

Stock Management

• Ensure accurate ordering of stock from PLOF
• Accept and process deliveries
• Merchandise shop area to ensure maximum performance of products
• Be vigilant at all times to prevent stock loss and waste
• Perform and manage weekly / monthly stock takes
• Achieve the specified margins and sales targets set out by Support Office

Health, Safety and Welfare Management

• Assume role of H&S Officer for designated site
• Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Strictly comply with all policies, practices and procedures, outlined in the Pelco Ltd. Health and Safety Management System and Safety Statement
• Maintain security awareness at all times and escape where appropriate

General/Other

• Comply with Pelco Ltd. policies at all times
• Comply with all legislation relevant to the operation of a service station including Employment Law
• Ensure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld
• Develop strong working relationships with colleagues and Group Management
• Complete all tasks to the best of your ability and to the highest standard
• Ensure discretion and confidentiality are maintained at all times
• Perform any other duties or assume other responsibilities that may be assigned to the role

The ideal candidate will have:

• Minimum 2 years' experience in a Supervisory/ Management position;
• Levels 1 & 2 knowledge of food safety is a distinct advantage;
• Excellent communication and delegation skills;
• Proven staff management skills;
• Highly driven with a strong work ethic;
• Passion for retail and customer excellence.
• Thrive in a fast-paced working environment.

Salary and Benefits:

• Excellent salary dependent on experience
• Additional Annual Leave up to 27 days per year
• Group VHI Health Care Scheme
• Employee Wellness Programme
• Paid Family Leave
• Paid Sick Leave
• Store Discount
• Ongoing training, appraisals and career progression opportunities
• Bike to Work Scheme
• Mileage Scheme
• Staff Referral Scheme
• E-Learning