Assistant Manager

Teamworx; Galway; On-site; EUR 32,000 - 46,000; Full time

Job summary

Teamworx Recruitment is seeking an experienced Assistant Store Manager for a high-volume Galway retail business. You will drive sales, lead a team and uphold exceptional customer service.

The role focuses on store performance, operations, people development and adherence to brand standards, with a hands-on leadership style in a busy environment. You will manage rosters, promotions, stock control, audits and training, ensuring consistent delivery of strong results and customer satisfaction in a

Qualifications

• 2–3 years' retail supervisory or management experience within a high-volume retail environment.
• Proven experience achieving sales targets and operating KPIs in a fast-paced retail setting.
• Strong commercial awareness with understanding of store budgets, cost management and profitability.
• Demonstrated experience in team leadership, coaching, training and employee development.
• Excellent communication and interpersonal skills with the ability to engage colleagues at all levels.

Responsibilities

• Drive store performance to achieve and exceed sales targets, KPIs and profitability objectives.
• Monitor and manage controllable store costs in line with budgets.
• Identify opportunities to improve sales, productivity and profitability.
• Monitor store performance against budgeted targets and P&L objectives.
• Implement measures to minimise stock loss and maintain stock control procedures.
• Remain informed of local competitors, market trends and opportunities.
• Identify challenges and escalate issues appropriately.
• Lead, motivate and support the store team in achieving targets.
• Foster a positive, productive working environment and provide ongoing coaching.
• Deliver on-the-job training to strengthen team skills and capabilities.
• Support succession planning and development of future retail leaders.
• Promote exceptional customer service standards and lead by example.
• Ensure product availability, store presentation and strong customer service.

Skills

Retail leadership

Commercial awareness

People management

Customer service

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Location: Galway City, Co. Galway | Permanent

About the Opportunity

Teamworx Recruitment is currently recruiting an experienced and commercially driven Assistant Store Manager for an established, high-volume retail business in Galway.

This is an excellent opportunity for an ambitious retail professional who is passionate about delivering exceptional customer service, developing high-performing teams and driving commercial success.

The successful candidate will play a key role in overseeing the day-to-day operations of the store, ensuring that sales targets, operational standards and customer service expectations are consistently achieved.

We are seeking a hands-on, results-oriented leader who thrives in a fast-paced retail environment and can demonstrate strong commercial awareness, operational expertise and people management skills.

Key Responsibilities

Store Performance & Commercial Development

Drive store performance to achieve and exceed agreed sales targets, KPIs and profitability objectives.

Monitor and manage controllable store costs in line with agreed budgets.

Demonstrate strong commercial awareness, identifying opportunities to improve sales, productivity and profitability.

Monitor store performance against budgeted targets and profit and loss (P&L) objectives.

Implement effective measures to minimise stock loss and maintain strong stock control procedures.

Remain informed of local competitors, market trends and emerging commercial opportunities.

Identify operational or commercial challenges and escalate issues appropriately.

Store Operations & Compliance

Support the smooth and efficient daily operation of the store, maintaining consistently high operational standards.

Ensure store presentation, merchandising and overall appearance meet company guidelines.

Effectively implement promotional campaigns, marketing initiatives and in-store activities.

Monitor stock availability, merchandise levels, promotional displays and store layouts.

Conduct regular audits of store standards, taking corrective action where required.

Ensure full compliance with company policies, operational procedures and relevant standards.

Maintain excellent housekeeping standards throughout all areas of the store.

Leadership & People Development

Lead, motivate and support the store team in achieving individual and collective sales targets.

Foster a positive, productive and performance-driven working environment.

Identify individual training needs and provide ongoing coaching, guidance and development.

Deliver practical on-the-job training to strengthen team members' skills and capabilities.

Support succession planning and the development of future retail leaders.

Empower team members to take ownership of standards and performance within their areas of responsibility.

Monitor employee performance and provide constructive feedback to encourage continuous improvement.

Promote and maintain exceptional customer service standards across the store.

Lead by example, demonstrating a customer-focused approach in all daily activities.

Ensure excellent product availability, store presentation and personal service.

Motivate the team to consistently deliver a positive and engaging customer experience.

Recognise and encourage outstanding examples of customer service.

Ensure customer needs remain a priority in operational and commercial decision-making.

Workforce Planning & Recruitment

Support effective workforce planning to ensure appropriate staffing levels across the business.

Prepare and manage staff rosters in line with trading patterns, operational requirements and labour budgets.

Implement efficient labour scheduling and forward workforce planning.

Identify ongoing recruitment requirements and support fair, transparent recruitment processes.

Ensure staffing resources are effectively allocated to support productivity, customer service and store performance.

Experience & Skills Required

The ideal candidate will have a proven track record in retail supervision or management, with strong commercial awareness and the ability to lead and develop a successful retail team.

A minimum of 2–3 years' retail supervisory or management experience within a high-volume retail environment.

Proven experience achieving sales targets and operational KPIs in a fast-paced retail setting.

Strong commercial awareness, with an understanding of store budgets, cost management and profitability.

Demonstrated experience in team leadership, coaching, training and employee development.

Excellent communication and interpersonal skills, with the ability to engage effectively with colleagues at all organisational levels.

Strong organisational and time management skills, with the ability to manage multiple priorities.

Confidence in managing store operations, merchandising standards and compliance requirements.

Proficiency in Microsoft Office applications and general computer systems.

Ability to complete operational reports accurately and within required deadlines.

Commercial Focus & Results Delivery

Highly motivated, goal-oriented and focused on achieving measurable results.

Commercially aware, with strong operational experience.

Capable of working to deadlines and responding effectively to changing business demands.

Proactive in identifying challenges and implementing practical solutions.

Adaptable and innovative in a competitive retail environment.

Communication & People Management

Confident and effective communicator with strong interpersonal skills.

Proven ability to lead, influence and develop teams.

Experience managing employee relations and supporting positive team engagement.

Comfortable communicating with stakeholders at different levels of the organisation.

Ability to build productive working relationships across the business.

Confident in influencing others and driving operational improvements.

Experience supporting change initiatives and ensuring successful implementation of business priorities.

Organisation & Execution

Energetic, conscientious and highly organised.

Capable of multitasking and prioritising effectively in a busy retail environment.

Strong attention to detail and commitment to operational excellence.

Ability to ensure accurate and timely completion of reports, administrative tasks and operational requirements.

The Ideal Candidate

We are looking for a proactive and enthusiastic retail leader who combines strong operational knowledge with a genuine passion for people development and customer service.

You will be comfortable taking responsibility for store performance, supporting your team and ensuring the business operates efficiently while delivering an excellent customer experience.

This opportunity would suit an experienced Assistant Store Manager or a strong retail supervisor with the necessary leadership experience who is ready to progress their career within a busy retail environment.