Associate Technical Services Engineer II (Cloud)

United States Digital Space LLC; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

United States Digital Space LLC in Dublin is seeking an Associate Technical Services Engineer II (Cloud) to work in a hybrid model. You will collaborate with our largest customers, tackling complex architecture, performance, and security challenges while advocating for customer needs with product teams.

You will leverage deep technical expertise across database, cloud, and infrastructure domains, contributing to internal tooling and diagnostics.

Qualifications

• 2-3 years of specific engineering experience in technical engineering.
• Excellent communication skills, both written and verbal.
• Genuine desire to help people.
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills.
• Ability to think on your feet, remain calm under pressure and solve problems in real-time.
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

Responsibilities

• Solve complex challenges for large customers, addressing architecture, performance, recovery, security, and related issues.
• Serve as an expert resource on best practices for running the company's systems at scale and advocate for customer needs with product management and development teams.
• Contribute to internal projects, including development of support tools for performance, benchmarking, and diagnostics.

Skills

Systems administration

Distributed systems

Network Administration

Database architecture

Application Architecture

Data architecture

Performance tuning

Troubleshooting

Java

Python

Ruby

C

C++

C#

JavaScript

Node.js

Go

PHP

Perl

Linux

Windows

Tools

AWS

Azure

Google Cloud Platform

Job description

Associate Technical Services Engineer II (Cloud)

the company Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex the company problems. Technical Service Engineers are experts in the entire the company ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their the company systems). Our engineers combine their the company expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with the company.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you'll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running the company at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration

• Distributed systems

• Network Administration

• Database architecture and administration

• Application Architecture

• Data architecture and design

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• Performance tuning and benchmarking

• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It's crucial for every candidate that they can check off all of these boxes

• 2- 3 years of specific engineering experience in technical engineering

• Excellent communication skills, both written and verbal

• Genuine desire to help people

• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills

• Ability to think on your feet, remain calm under pressure and solve problems in real-time

• Desire and ability to rapidly learn a wide variety of new technical skills

• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About the company

the company is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. the company's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, the company Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on the company for their most important applications, we're powering the next era of software.

Our compass at the company is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us the company.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at the company, and help us make an impact on the world!

the company is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

the company is an equal opportunities employer.