AR Team Lead

Itron, Inc.; Ireland; Hybrid; EUR 65,000 - 75,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Hybrid work arrangement

Study support

Parking

Job summary

Itron, Inc. in Ireland seeks a People & Performance Manager to lead a team of 10 Collectors, ensuring quality 1:1s, development plans and fair workload distribution.

You will ensure the Collections Tool Getpaid is used to its full potential, review processes, and drive improvements while delivering daily, weekly and monthly targets and detailed SOX and executive reports.

Qualifications

• 2+ years’ experience in similar positions.
• Advanced knowledge of Microsoft Word and Excel.
• Experience in fast paced multinational environments.
• Experience in Shared Service Center is an advantage.
• Oracle experience is an advantage.
• Fluent both written and spoken English.

Responsibilities

• Responsible for the People & Performance Management of a team of 10 Collectors – ensuring quality 1:1s are performed, development plans discussed and operational activities covered and spread fairly across the team
• Ensuring the Collections Tool (Getpaid) is used consistently and to it’s full potential by all Team members
• Reviewing processes and controls for any areas where improvement can be or needs to be made and proposing and implementing solutions
• Manage the day to day shared services collections function within the defined process standards.
• Ensure daily, weekly and monthly targets as assigned by management are achieved and prioritising the collection of debt within the AR ledger.
• Ensuring disputes are recorded accurately and followed up/escalated in a timely manner.
• Work closely and ensure good communication and collaboration with the Credit, Cash Apps and Master Data Team
• Close Collaboration with the CME Team who are required to assist with disputes/escalations
• Preparation of Operational, SOX and Executive Reports
• Responsible for preparing detailed Aged Debt SOX.
• Perform all other duties as assigned or required.
• Occasional travel may be required.

Skills

People management

Getpaid usage

Dispute handling

Communication

Negotiation

Analytical thinking

Organisational skills

Tools

Excel

Word

Oracle

Job description

Key Responsibilities

• Responsible for the People & Performance Management of a team of 10 Collectors – ensuring quality 1:1s are performed, development plans discussed and operational activities covered and spread fairly across the team
• Ensuring the Collections Tool (Getpaid) is used consistently and to it’s full potential by all Team members
• Reviewing processes and controls for any areas where improvement can be or needs to be made and proposing and implementing solutions
• Manage the day to day shared services collections function within the defined process standards.
• Ensure daily, weekly and monthly targets as assigned by management are achieved and prioritising the collection of debt within the AR ledger.
• Ensuring disputes are recorded accurately and followed up/escalated in a timely manner.
• Work closely and ensure good communication and collaboration with the Credit, Cash Apps and Master Data Team
• Close Collaboration with the CME Team who are required to assist with disputes/escalations
• Preparation of Operational, SOX and Executive Reports
• Responsible for preparing detailed Aged Debt SOX.
• Perform all other duties as assigned or required.
• Occasional travel may be required.

Key Skills

• Excellent People Management skills
• Flexible
• Proactive.
• A proven team player.
• Strong negotiation skills.
• Analytical skills with high attention to detail.
• Highly organised and able to prioritise tasks.
• Excellent communication skills.
• Ability to build strong working relationships both internally and externally.
• Ability to work to tight deadlines in order to achieve daily/weekly/monthly collections targets.

Education and/or Experience:

• 2+ years’ experience in similar positions.
• Advanced knowledge of Microsoft Word and Excel.
• Previous experience in fast paced multinational environments.
• Experience in Shared Service Center is an advantage.
• Oracle experience is an advantage.
• Fluent both written and spoken English. Any other additional languages will be an advantage.
• This is a typical office job, with no special physical requirements or unusual work environment.

We Offer

• Purpose: Opportunity to create a more resourceful world by working on 21st century’s biggest challenges: managing water, energy and gas.
• Career: The opportunity to develop in the consolidated GBS center of a multinational company with global scope.
• Compensation package: Competitive salary, pension plan, health insurance, hybrid work arrangement, study support, parking.

Depending on your experience, this role is expected to offer between gross 65,000 EUR and 75,000 EUR annually. We review compensation regularly to stay competitive in the market.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [e-mail].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live.