AR Team Lead

Itron, Inc.; Cork; On-site; EUR 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Pension plan

Health insurance

Study support

Parking

Job summary

Itron, Inc. is seeking a results-driven Collections Manager to lead a 10-person team in Cork, Ireland, ensuring timely debt recovery and robust performance management. You will drive best practices, oversee Getpaid usage, and partner with Credit, Cash Apps, and Master Data teams to optimize processes.

The role requires strong negotiation, analytical thinking, and excellent English communication. A hybrid work arrangement and comprehensive benefits are offered to support your professional growth.

Qualifications

• 2+ years of experience in similar positions.
• Advanced knowledge of Microsoft Word and Excel.
• Experience in fast-paced multinational environments.
• Experience in Shared Service Center is an advantage.
• Oracle experience is an advantage.
• Fluent English written and spoken; additional languages are an advantage.

Responsibilities

• Manage People & Performance for a 10-person collection team, ensuring quality 1:1s and development plans.
• Ensure consistent use of the Getpaid collections tool by all team members.
• Review processes and controls and implement improvements.
• Oversee day-to-day shared services collections within defined standards.
• Achieve daily, weekly and monthly collections targets and priorities.
• Record and follow up disputes accurately and escalate when needed.
• Collaborate with Credit, Cash Apps and Master Data teams.
• Liaise with CME team for disputes/escalations.
• Prepare operational, SOX and executive reports; detailed aged debt SOX.
• Perform other duties as assigned; occasional travel may be required.

Skills

People Management

Flexible

Proactive

Team player

Negotiation

Analytical

Highly organised

Communication

Relationship building

Deadline-driven

Tools

Microsoft Word

Microsoft Excel

Oracle

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Key Responsibilities

• Responsible for the People & Performance Management of a team of 10 Collectors – ensuring quality 1:1s are performed, development plans discussed and operational activities covered and spread fairly across the team
• Ensuring the Collections Tool (Getpaid) is used consistently and to it’s full potential by all Team members
• Reviewing processes and controls for any areas where improvement can be or needs to be made and proposing and implementing solutions
• Manage the day to day shared services collections function within the defined process standards.
• Ensure daily, weekly and monthly targets as assigned by management are achieved and prioritising the collection of debt within the AR ledger.
• Ensuring disputes are recorded accurately and followed up/escalated in a timely manner.
• Work closely and ensure good communication and collaboration with the Credit, Cash Apps and Master Data Team
• Close Collaboration with the CME Team who are required to assist with disputes/escalations
• Preparation of Operational, SOX and Executive Reports
• Responsible for preparing detailed Aged Debt SOX.
• Perform all other duties as assigned or required.
• Occasional travel may be required.

Key Skills

• Excellent People Management skills
• Flexible
• Proactive.
• A proven team player.
• Strong negotiation skills.
• Analytical skills with high attention to detail.
• Highly organised and able to prioritise tasks.
• Excellent communication skills.
• Ability to build strong working relationships both internally and externally.
• Ability to work to tight deadlines in order to achieve daily/weekly/monthly collections targets.

Education and/or Experience

2+ years’ experience in similar positions. Advanced knowledge of Microsoft Word and Excel. Previous experience in fast paced multinational environments. Experience in Shared Service Center is an advantage. Oracle experience is an advantage. Fluent both written and spoken English. Any other additional languages will be an advantage. This is a typical office job, with no special physical requirements or unusual work environment.

We Offer

• Purpose: Opportunity to create a more resourceful world by working on 21st century’s biggest challenges: managing water, energy and gas.
• Career: The opportunity to develop in the consolidated GBS center of a multinational company with global scope.
• Compensation package: Competitive salary, pension plan, health insurance, hybrid work arrangement, study support, parking. Depending on your experience, this role is expected to offer between gross 65,000 EUR and 75,000 EUR annually. We review compensation regularly to stay competitive in the market.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees.

Itron is proud to be an Equal Opportunity Employer.

In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com Our broad solution portfolio allows our customers to better manage energy and water for a sustainable future. Our innovative, next-generation utility and smart-city solutions help build resilient communities around the world. You can build your career here and do work that truly matters. Learn more about Itron here.

5000+ global employees

Products and solutions deployed in 100+ countries

Headquarters: Liberty Lake, Washington, USA

Publicly traded: ITRI

ESG goals and achievements

Award-winning workplace

Inclusion-first work culture

Commitment to employee growth and development: iGrow program

Employee resource groups*: iBelong program

Paid internships, co-op and apprenticeships

Generous and flexible paid time off* *Variable by location or position

Hear from our Employees @ Itron Careers

Itron is proud to be an Equal Opportunity, Affiantive Action Employer.