Application Support Consultant

GenetiQ; Leinster; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Flexibility

Pension Plan

Exercise Reimbursement

25 days holidays

Job summary

GenetiQ is seeking an Application Support Specialist to join our Customer Success Office. You will support Accounting, Stock, CRM, E-Commerce, BI and Supply Chain modules within the GenetiQ ERP solution, addressing technical and operational inquiries and documenting issues for efficient resolutions.

You will be part of a team focused on delivering excellent customer experience, with a hybrid work pattern requiring 3 days in Dundalk office. Previous ERP/BI experience is valued.

Qualifications

• Must have experience supporting a range of modules in ERP/Business Software.
• Degree or higher in Computer Science, Accounting, or Business.
• Strong knowledge of databases, APIs, and data reporting.

Responsibilities

• Assist customers with technical and operational queries across business processes.
• Document issues and work towards the optimal solution.
• Provide clear communication and troubleshooting for ERP modules.

Skills

Analytical mindset

Independent worker

Excellent communication

Customer experience

Technical writing

Education

Degree in Computer Science

Degree in Accounting

Business degree

Tools

SQL Server

MySQL

SQL scripting

REST API

SOAP

Postman

Excel

CSV files

FTP/SFTP

SSL Certs

Job description

Location: Hybrid Role, 3 Days per week in Dundalk Office

About Us

GenetiQ delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team, our software is used by more than 2,500 businesses worldwide.

Continuously innovating since 1992, our open and trusting environment has created lasting relationships. GenetiQ's founders and many of our first team members are still a core part of the organisation. Our employees drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.

GenetiQ was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at GenetiQ.

Scope of Role

The rewarding career you are looking for is at GenetiQ Software. If you love working with technology and like the variety of supporting customers and troubleshooting technical scenarios this might be the job for you.

You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within the GenetiQ ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.

Responsibilities

The Application Support Specialist will be responsible for assisting our growing customer base with technical and operational queries across a wide range of business processes. Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution. The right person for this role will have a deep interest in technology and will utilise creative thinking and problem-solving skills to address issues.

Skills and Abilities

A person that has some of the following skills and abilities would be at a distinct advantage:

• A systematic approach to problem solving with strong analytical skills with a “can do” attitude.
• Must demonstrate initiative, with the ability to work independently or as part of a team.
• Excellent communication skills and a friendly empathetic manner.
• Ability to work under pressure and manage customer experience.
• Strong written and verbal communication skills with the ability to translate business requirements into technical information.

Preferred Qualifications and Experience

A person applying for this rolemusthave:

• a day to day working knowledge of Accounting, ERP or Business Management Software systemsOR
• a Degree or third level qualification in Computer Science, Accounting or Business.
• OR a good knowledge of financial and management reporting & a financial acumen.

Experience in any of the following is desirable but not essential as training will be provided:

• Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.
• Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
• Experience in relevant business software – 3rdParty Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.
• Day to day working with Accounting, ERP or Business Management Software.
• A good knowledge of financial and management reporting or financial acumen.

Benefits and Culture

Our perfect fit ethos extends to our employees, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.

As noted, our employees drive our culture. Our iSocial group organises a number of GenetiQ social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.

In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:

• Healthcare:
  Your health and well-being matter to us. GenetiQ offers private healthcare to its employees.
• Flexibility:
  Our flexible working plan helps employees to manage a better work-life balance.
• Pension Plan:GenetiQ contributes a % of an employees salary, helping them plan for the future.
• Exercise Reimbursement:
  Whether it's a gym or a golf club membership, we support the efforts of employees to keep active.
• Holidays:
  GenetiQ offers 25 days of paid leave, plus statutory bank holidays.