Analyst - Distribution Platform Management

Deutsche Börse AG; Cork; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Competitive compensation

Professional development

Job summary

Deutsche Börse Group, via Clearstream Fund Centre AG, is seeking an Analyst in Distribution to manage relationships with key global clients and onboard new business. You will join the Platform Management team within Platform Operations to become the first point of contact and ensure delivery against KPIs.

The role requires 1–2 years in B2B client servicing, a bachelor’s degree in a finance/business/science field, and strong English communication.

Qualifications

• 1-2 years of professional experience servicing B2B partners.
• Bachelor’s degree in financial, business or science field.
• Good understanding of financial services, banking or asset management; fund distribution exposure is a plus.
• Excellent communication skills and ability to build lasting client relationships.

Responsibilities

• Manage relationships with assigned key clients and ensure service delivery per KPIs.
• Coordinate with Client Service, Asset Manager Network, Sales and IT.
• Support development and optimization of internal Platform Operations processes.
• Provide guidance and knowledge transfer to team members in Zurich, Singapore and Cork.

Skills

Client servicing

Communication

Analytical thinking

Problem-solving

Team collaboration

Education

Bachelor’s degree

Tools

MS Office

Job description

Your career at Deutsche Börse Group

Your Area of Work:

Do you prosper in a client-centric role that interacts with B2B business partners as well as internal teams within Clearstream?Are you at your best when providing high quality services at precise deadlines, whilst working on improving the efficiency of these services amongst various internal and external stakeholders?

We are currently looking for a Analyst in Distribution to manage relationship(s) with some of our Key Global Client(s). You will be joining the Platform Management team within Platform Operations at Clearstream Fund Centre AG, the distribution support department that forms an integral part of Clearstream Fund Services. Within this role, you will develop into the entry point of contact, managing key client(s) relationships and onboarding new business, whilst representing Platform Operations with various client driven initiatives.

We are a fast-growing business within Clearstream/Deutsche Börse group and manage legal, administrative, and financial relationships with Asset Managers and Distribution Partners globally.

Your Responsibilties:

• Platform Management engagements: Develop and maintain business relationship with assigned key client (s), be the subject matter expert and act as first point of contact for clients and manage the service delivery according to our agreed KPIs. Identify customer needs and perform analysis on funds data in order to be able to meet the client’s requirements.
• Stakeholder management: Working closely and communicating effectively with Client Service, Asset Manager Network and Sales as well as IT department.
• Business Processes: Support the development and ongoing optimization of internal processes within Platform Operations and Clearstream Fund Centre in general.
• Provide Supervisory Support: Support the Head of Platform Management in delivering on the team’s targets. Acting as a point of contact for team members; Aiding with knowledge transfers to team members in Zurich, Singapore, and Cork.

Your Profile:

• You have at least 1-2 years professional experience in servicing B2B business partners.
• You have a bachelor’s degree in a financial, business or science-related field.
• You have a good understanding of the financial services industry – with a focus on the Banking or Asset Management industries. Additional exposure within Fund Distribution would be considered an advantage.
• You have excellent communication skills and can form long lasting relationships with client counterparts.
• You are self-motivated, resilient, can act independently, and collaborate well within a team-centric environment.
• Proficiency in written and spoken English - additional language skills considered an advantage.
• Exceptional analytical and problem-solving skills.
• Well-organized, accurate, proactive, conscientious, and resilient.
• Your profile is rounded off by very good knowledge of MS Office application(s).

What we offer:

• Competitive Compensation: An attractive fixed salary and comprehensive benefits.
• Professional Growth: We actively support continuous education and professional development.
• Hybrid Working Model: Great flexibility to work from home.
• Working in a highly motivated team with open communication structures.